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free shipping help!

post #1 of 19
9/24/11 at 5:59pm
Thread Starter 

it doesnt say I have free shipping even though in my cart i have 102.00 worth of goodies with a 50.00 reef package.. I want to order soon! someone please helpp banana.gif

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post #2 of 19
9/24/11 at 6:38pm

It will probably take it off when you place the order

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post #3 of 19
9/24/11 at 7:19pm

Did you put the code in for free shipping??

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post #4 of 19
9/24/11 at 7:30pm
Quote:
Originally Posted by Gemmy View Post

Did you put the code in for free shipping??



Krista...is there a code for the reef packs?    I looked and did not see one.  I know there is one for the free shipping store though

 

 

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post #5 of 19
9/24/11 at 7:52pm
Thread Starter 

I put the code in and it says Invalid Coupon/Credit Use i used freeship as the code and i made sure I have all items from the free shopping thing.. still no luck

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post #6 of 19
9/24/11 at 8:04pm

SO...you have a $50 reef pack....and $52 worth of stuff from the free ship store?????

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post #7 of 19
9/24/11 at 9:02pm

Yup, I tried and I got the same issue. You can email customer service and they will get back to you Monday morning.

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post #8 of 19
9/24/11 at 9:05pm
Quote:
Originally Posted by Gemmy View Post

Yup, I tried and I got the same issue. You can email customer service and they will get back to you Monday morning.



 

what did you try?    

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post #9 of 19
9/24/11 at 9:07pm

I tried everything and almost placed an order. 

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post #10 of 19
9/24/11 at 9:08pm

Now, if you order the 89.99 reef package and put the code freeship, the shipping charge comes off.

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post #11 of 19
9/24/11 at 9:13pm



 

Quote:
Originally Posted by Gemmy View Post

I tried everything and almost placed an order. 



I'm just wondering if it comes off when you actually place the order....

 

 

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post #12 of 19
9/24/11 at 9:17pm

I was at the confirm order screen. One more click and I would have ordered me a reef package.

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post #13 of 19
9/24/11 at 9:24pm



 

Quote:
Originally Posted by Gemmy View Post

I was at the confirm order screen. One more click and I would have ordered me a reef package.



HAHA.....should have ordered it...then we would knowbigg.gif

 

 

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post #14 of 19
9/25/11 at 7:15am
Thread Starter 

Ok thanks! i will get on that!

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post #15 of 19
9/25/11 at 7:26pm
Thread Starter 

good job SW! got the problem fixed and i'm ready to shipthumbsup.gif

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post #16 of 19
9/25/11 at 7:34pm
Quote:
Originally Posted by coralman05 View Post

good job SW! got the problem fixed and i'm ready to shipthumbsup.gif



 

Was it a glitch, or did you have to do something different?

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post #17 of 19
9/26/11 at 11:40am
Thread Starter 

It was a glitch

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post #18 of 19
9/26/11 at 11:40am
Thread Starter 

and i got 5 free snails for itparty.gif

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post #19 of 19
9/26/11 at 4:22pm

Hi guys!  There was an error over the weekend regarding the free shipping reef packages which always get free shipping without a code.  The offer had exceeded the number of uses and wasn't allowing any more to go through.  It has since been changed/fixed.hot.gif

 

Stuff from the free ship store does require the coupon code "freeship"

 

Let me know if anyone has any questions.  Thanks, Mary

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