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Thank you for all of your responses, I have been checking in and reading your posts, but was waiting for the situation to get resolved and for something for me to even comment on. Definitely thanks to Scott and swf.com for taking the time to listen and address my problem. As for thinking I am...

Thank you to everyone for your responses. It helps that other people understand and feel our pain. Especially thanks to Scott for taking the time to read my post, I will be in contact with you.

Yes we did understand about submitting a picture and knew we would have to do this, and that was not a problem. We felt she was rude with her uncaring attitude and she seemed annoyed even talking to my husband. The second lady we talked to was much nicer and lead us to believe that we would...

Let me start by saying that my husband and I have had a saltwater fish tank for the past 6 years. In those 6 years my husband has tried to talk me into ordering fish online, and I have always refused saying how would they ever make it to us alive. After much research he discovered...