revrick3
Member
Just wanted to give a warning about a T5 fixture i purchased from aquatrader. It was an Odysea 48 inch T5 4 bulb fixture for around 100.00. Great deal. I read a lot about it and reviews and they were mixed. I went ahead and made a terrible mistake. This fixture is crap. Out of the box the lights would not start, 2 of 4 started. spent 30 minutes playing with fittings and wires to get them started. Obvious they were not making good contact with connectors at endcaps. Got them working and said okay they look great. Same problem next AM when they came on . Had to remove cover, open canopy, play with wiring EVERY SINGLE DAY. Now one of them will not light at all. Have done everything but rewire the light. Sent email to aquatrader on 12-11 and got no response. Web site says response in 48 hours. dont believe that. Sent second one next weeek still no responsed. Finally called them and got a super good runaround. I persisted and was given another email address for tech support and returns. mailed that day which was 12-29 and still no response from them. I was never allowed to talk with anyone about a return. Her response was that she did not have access to any email capability at the site and the staff were not on site. Poor customer care if any. It is obvious they have no intention of a resolution. I had a previous Odysea PC that is 4 months old and one of switchs has went bad and shoots sparks when you cut it on, These fixtures are a serious danger. STAY AWAY FROM THESE. I am going to file a report with BBB as well. Ordered a Current MH fixture today. Hope to get these out of my house soon. Someone might could use fixture and retro it. Just a warning for all.
