ECORAY112D NOT a satisfied customer......

stingray2012

New Member
All I will warn you about the ecorays 112d model. I purchased two of the ecoray 112ds for a total of $1000.00 two months ago and half of the blue leds in one of the units stopped working. They do have a one year warranty however ecoray WILL charge you the shipping to them but they will ship it back to you. While it's being repaired (they do not replace with a new unit btw) if you do not have "backup lighting source" your corals will be left high and dry. I discussed my concern with ecoray (underwaterworld is the distributer you will have to contact) and they did not have any compassion for their customers with defective products from their company or their customer's corals!!! The did not appear to be concerned or cared about the fact their product was defective only after 2 months of service. After taking the unit from my canopy, paying the shipping to send it back and now waiting no telling how long to get the unit back I will NOT purchase another one. You would think at $500 a pop they would last a long time and now I wonder when the other one will defect.
 
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siptang

Guest
Sorry that you had bad experience with them. Honestly, I have never used their product but seems to me all of them are same when it comes to any kind of repairs. Even marineland... :/
 

geoj

Active Member
Them bleeping, bleeping, bleeps
I have Aqua Illuminations and have heard some of the same thing, LEDs burning out early
Ecotech Radion XR30 looks to be the new in fad :%%:
 

wartooth1

Member
I had a similar experience with Ecoexotic. I contacted them when I discovered one of the diodes wasn't working and they said they would be happy to repair it for me if I sen't them the light. I decided it wasn't worth it for just 1 diode because while waiting to get the light back my coral will be without light.
But honestly what should you/I expect them to do? Send us a free loaner light while we wait for our light to come back?
 
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