I not a big fan of call centers!

miaheatlvr

miaheatlvr

Active Member
I called AOL, I spoke to INDIA?
I called VONAGE I spoke to the PHILLIPINES!
I called PAYPAL I spoke to MEXICO!
And they just dont have the best grasp of the English language and I find it hard to get my point across, I find myself repeating myself over and over again and saying "excuse me" a few too many times. Not good customer service if you ask me!
 
stdreb27

stdreb27

Active Member
I make a significant effort to not use companies that use english as a second language people answering phones. They just can't answer questions off script, I can find the script, if I have a question, it won't be on script.
 
alyssia

alyssia

Active Member
One of my major pet peeves.

When I call someplace like this the first thing I do is ask if they have anyone there that speaks english.
 
saltn00b

saltn00b

Active Member
eh , i work at one in margate. most of the people on the phones are speaking english, but to what degree remains a question.
 
zman1

zman1

Active Member
Originally Posted by MiaHeatLvr
http:///forum/post/2816101
I called AOL, I spoke to INDIA?
I called VONAGE I spoke to the PHILLIPINES!
I called PAYPAL I spoke to MEXICO!
And they just dont have the best grasp of the English language and I find it hard to get my point across, I find myself repeating myself over and over again and saying "excuse me" a few too many times. Not good customer service if you ask me!

International sellout, cheap doctrine, or what ever you want to call it... Americans want at least minimum wage for these jobs, that is too much....
 
D

dragonzim

Active Member
I hear horror stories all the time being in IT. Luckily, with my corporate account with Dell one of the perks is US based tech support!
 
gmann1139

gmann1139

Active Member
Originally Posted by DragonZim
http:///forum/post/2817639
I hear horror stories all the time being in IT. Luckily, with my corporate account with Dell one of the perks is US based tech support!
Ditto to that.
Be happy you got a human. I spent a couple hours on the phone last night with a credit card company, more time with the computers than humans.

They ticked me off so badly I'm cancelling that card now.
And yes, I'm telling the why... If I can get someone on the phone.
 
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