IO answers and results

T

thomas712

Guest
Randy Holmes-Farley
OK, I got the sample from Thomas (Thomas 712) yesterday and tested it today.Before I give any results, let me be clear about a few things. I can only vouch for things that I did myself. So I will state that the sample that I received has the results and interpretation that I'm giving below to the best of my ability. But folks should be clear that I am not making any claims about Instant Ocean salt (at least at this point). Without any insult intended to Thomas, I do not know him, and more importantly, I do not know where the sample actually came from. It might be a bad batch of IO. Or it might be something else. Maybe it was adulterated (by him or someone else). It could be just about anything, for any number of reasons. Stuff like that does happen.OK, with that disclaimer aside, here's what I found:I tested pH with my just calibrated pH meter. Alkalinity was measured with a Salifert test that I had recently confirmed was approximately correct using alkalinity titrations with a pH meter and commercial standard acid solutions.I mixed up the salt that Thomas sent in a clear glass jar that had been rinsed with RO/DI water. The water was added to the jar and the conductivity was measured to be about 1 uS/cm. I added the salt and stirred it for a few minutes using the conductivity probe. I kept adding salt until I reached 53 mS/cm (35 ppt). This took about 3-5 minutes. At the end of that time, the solution was fairly clear, with a few solid salt crystals on the bottom.Interestingly, the water then began to cloud up. It got worse and worse. Eventually if was very cloudy (not quite skim milk, but on its way to that).I did the exact same thing with a batch of IO that I had bought about 3 weeks ago at a local store. It mixed up clear, and stayed clear.I measured the alkalinity in my tank water and found 3.3 meq/L (9.2 dKH).I measured the alkalinity in the fresh IO that I bought and found 3.2 meq/L (9 dKH).I measured the alkalinity in the salt sent by Thomas (using the cloudy solution without any filtration) and I found a whopping 34 meq/L (95 dKH). Interestingly, the cloudiness went away during the alkalinity titration (as one would expect for a salt like calcium or magnesium carbonate).I monitored the pH of the solution as it clouded. I do not want to put too much emphasis on exact pH numbers because the precipitating CaCO3 may well have gotton onto the probe tip. Nevertheless, the pH was dropping, from about 8 when mixed to 7.77 to 7.53 to 7.37. The solution made from IO that I bought did not drop in pH, or cloud up.I made up an entirely new test solution with the Thomas material, using the jar that I had used for my Instant Ocean. Again, it started clear at about pH 8. I could take the pH probe back and forth between the clear second batch of Thomas material and the older clouded Thomas material, and the pH difference was more than 0.5 units. The second Thomas sample clouded up after about 10 minutes. I've not measured the pH again because I broke the glass tip stirring with the pH probe.So, my conclusion based on these various observations is that:1. The material is clearly not similar to IO that I bought myself.2. The material is clearly unsuitable for use in an aquarium.3. It is most likely that the material has too much in the way of bicarbonate salts in it (maybe carbonate too).4. When mixed and allowed to sit for a few minutes, calcium and magnesium carbonate likely precipitate from solution, lowering the pH.If I had opened a container of IO and got these results, I would be very angry. I would complain to customer service, and point out that a replacement bucket isn't going to make everything better (though it is probably all you will get). I would also point out that they'd better get their act together, or the reputation of IO will be rapidly diminishing as these results are already being discussed on the 40,000 member ***delete*** board. (Actually, if it were me, I'd write an article on it, but until more folks find the problem, or it happens to me, I likely won't).__________________Randy Holmes-Farley
 
T

thomas712

Guest
I just got off of the phone with Aquarium Systems.
I talked to Bob Studt the cheif tester of my sample of salt. It seems that they really were not able to test it or rather that once they started to test it they saw what was happening and saw no point in continuing. There was no disscution as to whether or not I may have been at fault, and very little admittence as to how wide spread this may have been. I gave him all the pertinant information including dates listed on the bucket and where I purchased it. I explained the above alkalinity reading to Bob in exact numbers. He agreed that the high alkalinity was a problem.
I seems that my salt sample resulted in a company meeting, with employees and managment, as they became quite concerned with what was happening. I was told that they had a retraining of employees as a result. I personally know that this is not the only case. A fellow hobbiest from Vacouver(sp) Canada had the same results as I did and sufferd losses, much like mine.
Here is what they are going to do for me.
1. Replace the salt
2. Replace my clean up crew and 6 line wrasse.
I will try to go right here through Saltwaterfish.com for the order.
So I am going to give IO another try as they will replace the salt, however, lesson learned, always check the first batch of a new salt.
Glad to report a happy ending.
Thomas
 

scottnj

Member
Thomas,
Thanks with all the follow-up and sharing of information, and sorry for the loss to your tank. Hopefully the new salt you receive will be better as well.
Also, great point on testing a new batch of salt, and not taking anything for granted. I have never tested fresh salt mix, but for sure will be doing so now.
-Scott
 

aarone

Active Member
thats great thomas, im glad to see that the company can admit their mistake and refund you for your losses.
aaron
 
T

thomas712

Guest
Thought I would give this a bump for those who were interested, :) See Beth my persistance has paid off :D and I have brought this site some more buisness. And it is truly great to have some answers about what happend.
Anyone want a slightly used bucket of IO? :cool: joking.
Thomas.
P.S. my left hand feels kind heavy ;)
 

karajay

Active Member
It's nice to hear they will replace your cleaners and your six-line :) Was that all that died? (Not that it wasn't enough) I thought you lost more than that.
 

ryebread

Active Member
Good to hear that Instant Ocean is being that compasionate toward your problem with thier salt. Hopefully you won't have that type of problem ever again.
That heavy left hand thing will go away with time. ;)
 
T

thomas712

Guest

Originally posted by krowleey
wow your going to use IO again Thomas?

As long as I test out the first batch of it I see no reason why not to. People and machines all make mistakes at some point, and I believe that most of us will hope that this was a one time accident. The company is willing to pay for their mistake and try to earn my trust again. I'll meet them half way. We will see.
Thomas
 

m.rogers

Active Member
thomas this is great to konw that they are looking out for you and going to replace some of your stuff. hat off to IO they could have just walked away and not done any thing at all. i will not stop using IO thanks to the way they have ansered the trouble that thomas had and i think that i will let them know that but giving them a email for all i have ever used is IO in my tank.
mike
 

bdhough

Active Member
Man 90+ alkalinity reading. Don't chuck that salt. Use it as a pure alk buffer :) I wonder if you were to use small doses in the teaspoons if that would work.
Is that what you lost in the first place? The cleanup crew and 6 line?
I think i have you confused with MichaelTX and his power company ordeal.
 

lurch694u

Member
I'm glad there going to replace that monster reef package and that ultimate invert package that you got from SWF.com ;)
 
T

thomas712

Guest

Originally posted by Melody
What would be even better is if they knew the bad batch number of IO and recalled it before anymore marine deaths.

You know I remember asking about that, I felt it was important to know if they were able to trace where these bad batches went to. I was told that they really don't use batch numbers. :confused: And since they deal in bulk it would be impossible for them to find out where they all get disspersed.
The lable that I could not read most of on top of my bucket was a petsmart label not from Aquarium systems or Instant Ocean.
FWIW I think you are right Melody they should all use batch numbers.
Thomas
 
Top