hi,
this sounds too familiar... i had the same problem with mine the first two weeks i had it. did you use "stress coat" or some other dechlorinator that "replaces natural slime coat?" If you do, you need to turn off the air valve for like a week until all of the aloe is filtered out. if you dont use that kind of dechlor, you probably just have the valve turned up too high. the directions say, only have it 3/4 of a turn and then increase the air flow if you need too. you will get the hang of it, i promise. :yes: