I got my first fish order from SWF today and one fish was DOA. I e-mailed SWFand told them. Can anyone tell me how they handle these cases? And how long will it take them to respond to my e-mail?
As i understand it, they give you instructions and be sure to follow the instructions you recieved.
You have to pay shipping unless our order another $75 or more.
I didn't get instructions or a bill of sale. I'm just going to triple zip loc bag it in salt and send it priority mail to them tomorrow and ask for credit on my next order.