SWF fish DOA, what do I do now?

pacopetty

Member
I got my first fish order from SWF today and one fish was DOA. I e-mailed SWFand told them. Can anyone tell me how they handle these cases? And how long will it take them to respond to my e-mail?
 

birdy

Active Member
Usually they respond quickly, there are specific guidelines on the bar to the left under 6day guarantee.
SWF has always rectified any DOA's for me.
 

beaslbob

Well-Known Member
As i understand it, they give you instructions and be sure to follow the instructions you recieved.
You have to pay shipping unless our order another $75 or more.
 

pacopetty

Member
I didn't get instructions or a bill of sale. I'm just going to triple zip loc bag it in salt and send it priority mail to them tomorrow and ask for credit on my next order.
 
D

dubbin1

Guest
Im sure they will take care of the problem for you. I would have given them a chance to respond first before posting this.
 
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