perfectdark
Active Member
Hi all,
I have 1 other post on here so far I am a newbie to S/W and the BioCube seemed to be the way to go for me and my daughter. I just wanted to throw some props out to Oceanic for their customer support. Almost 4 weeks ago I purchased a 29 Gal Biocube that was on clearance at a LFS. I dont know why it was on clearance all I know is that it was a display model and it was not as expensive as all of the other LFS prices were. Upon getting back into my house I took 2 steps into my dinning room and thats where the tank decided it didnt want to be held anymore
. It nearly cut the end of my middle finger off making it nearly impossible to communicate with any of the drivers on the road for the next week
. And it smashed into a million pieces on my floor, yes I counted them. It was good therapy while my blood pressure went back down 
. Needless to say I was off to the LFS that was selling them at a higher price to replace the jigsaw puzzle that was on my floor. I thought about going to the ER but, I figured lets see if a bandaid would do the trick first, fortunatly it worked 10 bandaids later. After it was all said and done and i was able to see a color other than red. I decided to call Oceanic and see just what I could do. I am not the type to try and get something for nothing, my proof here is I promptly went out and purchased another tank at a higher price the same day. It did take Oceanic about a week to return my phone call, but they were very good at taking care of me. After explaining my scenario I was told that I was given authorization to use the warranty. Although the leg work to be done is all mine I am going to get a full refund for what has happend. The only issue now maybe that, the LFS has the right to either give $$ back or store credit. I figure who cares, I need more stuff for the tank cuz I am just starting out, so thats fine with me. But I just wanted to pass this story along and give credit when its due.
I have 1 other post on here so far I am a newbie to S/W and the BioCube seemed to be the way to go for me and my daughter. I just wanted to throw some props out to Oceanic for their customer support. Almost 4 weeks ago I purchased a 29 Gal Biocube that was on clearance at a LFS. I dont know why it was on clearance all I know is that it was a display model and it was not as expensive as all of the other LFS prices were. Upon getting back into my house I took 2 steps into my dinning room and thats where the tank decided it didnt want to be held anymore
. Needless to say I was off to the LFS that was selling them at a higher price to replace the jigsaw puzzle that was on my floor. I thought about going to the ER but, I figured lets see if a bandaid would do the trick first, fortunatly it worked 10 bandaids later. After it was all said and done and i was able to see a color other than red. I decided to call Oceanic and see just what I could do. I am not the type to try and get something for nothing, my proof here is I promptly went out and purchased another tank at a higher price the same day. It did take Oceanic about a week to return my phone call, but they were very good at taking care of me. After explaining my scenario I was told that I was given authorization to use the warranty. Although the leg work to be done is all mine I am going to get a full refund for what has happend. The only issue now maybe that, the LFS has the right to either give $$ back or store credit. I figure who cares, I need more stuff for the tank cuz I am just starting out, so thats fine with me. But I just wanted to pass this story along and give credit when its due.
