The state of *****'s fish, the means by which they are collected, handled, imported, etc are well known.
The pet store industry can be responsible or irresponsible. For example, PetLand is the chain store in my area that sells dogs. The dogs they sell usually come from puppy mills. I am a firm believer that dogs should come from two places: Adoption organizations and AKC recognized, licensed, and inspected breeders. To me, this is akin to what you describe with *****, namely in the way I regard it. PetLand (at least the one closest to me) has an outstanding saltwater fish section, albeit small. However, I won't buy a fish there ever, or anything else for that matter. Why? Because of the dogs.
Long story short, the solution to the problem is to not shop there.... for anything. Find out who the store manager is, write him a letter using US Mail, send a copy to ***** corporate headquarters, and indicate in the letter to the store manager that you copied HQ.
The only reason we still receive SPAM is because some sucker actually responds to the offers. The only reason that ***** is selling crappy fish is because somebody buys them.