jonathon0883
If the inner box is full of water - then you either have too much return pump, a dirty prefilter, air bubbles in your U tube or a restriction in the drainline.
Any of these will cause the water level to rise too much and completely fill the inner box - which is not good.
As jagermeister mentioned - the inner box water level should be up over the end of the U tube, but not so high that the tank water does not "fall" through the slotted teeth.
You won't get much surface scum removal if the water can't fall into the box through the teeth - plus - it's right on the border of failing.
Maybe throttle back on the return pump with a ball valve in the return line - if this is your situation.