Why are my fish DOA?

[sdbardes]

How hard is it to kill peppermint shrimp, a wrasse and even a goby as these are easy and hardy fish. Am I wrong? At least that is what it had said on SWF before I purchased the dead fish, lol

 

[sdbardes]

This is now my second order from them of which after the couple hundred dollars that has been spent with SWF, I have received 2 DOA's on first order and 5 out of 9 on this second order. This is unacceptable as I need to keep dumping more money out to even recover partial loss. Nonetheless these are living things. Maybe more care should be handled, maybe the quality of the fish are poor, who knows. At the end of the day I am out money and I'm tired of flushing SWF products down my toilet. I can wipe my butt with the cash instead of killing living things. I know it is a tough business, but 2 times, I don't need a third. I have tried customer service "Mary" and she thinks that I should change my delivery and go to pick up at the shipping companies office. I didn't pick the delivery method as this is SWF's choice and is part of there business. As far as all the non-sense of taking pictures to prove there dead, really? Did that with my first order and still had to spend more money to even get the money that was mine and owed to me. Than you can't combine that money that is yours, the credit with any special offers, as we know SWF has a diferrent one everyday to get you to spend. I would rather they fulfill there order that I paid for. If I ordered a fish or any product, if it is dead, broken, you need to send the right thing and what I ordered to fulfill that agreement.