aquaknight
Active Member
I am into radio control stuff as another hobby of mine, this topic deals with electric airplanes. I'm not sure who all knows, but the 14th (of Feb) was the Lunar New Year, the new year celebrated by China, and specifically Hong Kong. This one particular online retailer is based in Hong Kong, and is far and away the cheapest place anywhere to get stuff for my planes. They are huge. Probably over 5,000 online orders a day.
Anyway for the "Lunar New Year" they were closed for a week, and didn't really mention it on their website. A tiny hidden line. Well, I placed an order the about the 17th, the day they returned back to work. I have no idea how many thousands of orders they were/are behind, but mine just got shipped out today.
I tried to compare this to an American retail situation. The day after Thanksgiving? All the stores open. The day after Christmas? I can go buy a new car if I wanted. If China wants to compete on a global scale, this "tradition" is a pretty sizable roadblock IMHO. They didn't loose me as a customer, but their online forum is a nightmare.
And oh yea, for a laugh, one of the moderators on that forum posted this "if you want to complain about our Customer Service"
http://biertijd.com/mediaplayer/?itemid=6500
Granted, that's Japan, not China, but I didn't think even the most congested L.A./NY rail/sub would ever have this happen. It's be on the national news in a few hours...
Anyway for the "Lunar New Year" they were closed for a week, and didn't really mention it on their website. A tiny hidden line. Well, I placed an order the about the 17th, the day they returned back to work. I have no idea how many thousands of orders they were/are behind, but mine just got shipped out today.
I tried to compare this to an American retail situation. The day after Thanksgiving? All the stores open. The day after Christmas? I can go buy a new car if I wanted. If China wants to compete on a global scale, this "tradition" is a pretty sizable roadblock IMHO. They didn't loose me as a customer, but their online forum is a nightmare.
And oh yea, for a laugh, one of the moderators on that forum posted this "if you want to complain about our Customer Service"
http://biertijd.com/mediaplayer/?itemid=6500
Granted, that's Japan, not China, but I didn't think even the most congested L.A./NY rail/sub would ever have this happen. It's be on the national news in a few hours...