I have that problem too. The only fish I ever lost was a small powder blue from this site. It died shortly after acclimation. I sent it back, along with an email asking how to get a replacement. That was about a month ago and I haven't heard back. Maybe you just go ahead and order, pay for shipping, and they send you the replacement. You can only get a replacement once per fish though. If you find out the deal, please let me know. Any moderators can feel free to help us out also.