Okay, when snails fall off there are two possibilities. It can be turned upside down, which you need to pay attention to because if you don't help them flip over then they'll die, except trochus snails. However, they can also fall down and landed the right way. If this happens then you don't need to worry.
Snails often not move during the day. They are nocturnal; they move mostly at night. As long as they're in their upright position, then I wouldn't worry about it. Just let them be, and see whether it has moved the next day or not. Give it a night, it'll move. Now when it doesn't move then you might have a problem.
Snails can be the easiest or the hardest thing to keep. I believe the key of keeping snails is high salinity. I keep my salinity between 1.024-1.026 sg. I have two mexican turbo, 5 cerith, and 2 astrea. They're doing great, sometimes the cerith falls down but that's about it. When I flipped them over, they move and eat again. So check your water condition and salinity.
So that's my little understanding of this delicate creature.
stupid_naso