I bought an auto top off system from autotopoff.com last week. Its a float switch that connects off a bracket that hangs in the sump. It connects to a controller the leads back to a pump which sits in a 23G reservoir. It worked great for a few days. Yesterday I came downstairs and the living room was flooded. The Sump was way overflown and the reservoir was nearly empty. The company has been responsive but nothing has been resolved. I noticed the controller and float dont work at all now. and it never got wet. The company is blaming siphoning. I suppose that's possible, but how would i prevent that? The pump has to sit in the reservoir at all times. What if the pump runs, then it shuts the power off, but keeps siphoning like many pumps do? He suggested putting a hole on the air tube and redirecting the water that comes out, through PVC back into the sump. That seems like an unneeded waste. Anyone have any ideas, or suggest a better one providing i can get my money back?