Beware Y*** & C******* heating service
- Thread starter nel621
- Start date
nel621
Member
Originally Posted by ReefForBrains
http:///forum/post/2901037
Ouch had ALL the parts with him....usually that equates either good or bad.
#1- great, its a true top notch ready for anything company that carries ANYTHING and is ready to rock.
#2- parts really were just common no brainers. Show up and swap em out and be gone in an hour.
#2
http:///forum/post/2901037
Ouch had ALL the parts with him....usually that equates either good or bad.
#1- great, its a true top notch ready for anything company that carries ANYTHING and is ready to rock.
#2- parts really were just common no brainers. Show up and swap em out and be gone in an hour.
#2
renogaw
Active Member
Originally Posted by stdreb27
http:///forum/post/2901002
I have a problem paying that much for lawyers and IT people.
I also most most if not all the service on my stuff myself.
yes, though you'll pay it if need be?
as for having the parts on the truck, i keep 8 trucks stocked. if the guys use the same part more than twice in a month, they get that part on their truck. ESPECIALLY if it is a heating item and it's heating season. i have one guy who could put a supply house to shame. our trucks are 24/7 and homeowners don't want to hear "oh crud, i don't have the part and the supply house isn't open till the morning. hopefully your pipes dont freeze."
RFB hit it on the nail too. from what i gather, the service call COULD have happened during the day. but what i'm reading is 2 hours prior to the post the service call happened (so around 7pm). that's overtime.
how much was the labor?
i'm glad that you're not so ticked off anymore (since you're semi joking around now)
http:///forum/post/2901002
I have a problem paying that much for lawyers and IT people.
I also most most if not all the service on my stuff myself.
yes, though you'll pay it if need be?
as for having the parts on the truck, i keep 8 trucks stocked. if the guys use the same part more than twice in a month, they get that part on their truck. ESPECIALLY if it is a heating item and it's heating season. i have one guy who could put a supply house to shame. our trucks are 24/7 and homeowners don't want to hear "oh crud, i don't have the part and the supply house isn't open till the morning. hopefully your pipes dont freeze."
RFB hit it on the nail too. from what i gather, the service call COULD have happened during the day. but what i'm reading is 2 hours prior to the post the service call happened (so around 7pm). that's overtime.
how much was the labor?
i'm glad that you're not so ticked off anymore (since you're semi joking around now)
stdreb27
Active Member
Originally Posted by renogaw
http:///forum/post/2901052
yes, though you'll pay it if need be?
as for having the parts on the truck, i keep 8 trucks stocked. if the guys use the same part more than twice in a month, they get that part on their truck. ESPECIALLY if it is a heating item and it's heating season. i have one guy who could put a supply house to shame. our trucks are 24/7 and homeowners don't want to hear "oh crud, i don't have the part and the supply house isn't open till the morning. hopefully your pipes dont freeze."
RFB hit it on the nail too. from what i gather, the service call COULD have happened during the day. but what i'm reading is 2 hours prior to the post the service call happened (so around 7pm). that's overtime.
how much was the labor?
i'm glad that you're not so ticked off anymore (since you're semi joking around now)
You finally get a new job?
I have no idea about heaters. Typically in service type jobs, where labor and parts are the two costs. The profit is in the parts.
http:///forum/post/2901052
yes, though you'll pay it if need be?
as for having the parts on the truck, i keep 8 trucks stocked. if the guys use the same part more than twice in a month, they get that part on their truck. ESPECIALLY if it is a heating item and it's heating season. i have one guy who could put a supply house to shame. our trucks are 24/7 and homeowners don't want to hear "oh crud, i don't have the part and the supply house isn't open till the morning. hopefully your pipes dont freeze."
RFB hit it on the nail too. from what i gather, the service call COULD have happened during the day. but what i'm reading is 2 hours prior to the post the service call happened (so around 7pm). that's overtime.
how much was the labor?
i'm glad that you're not so ticked off anymore (since you're semi joking around now)
You finally get a new job?
I have no idea about heaters. Typically in service type jobs, where labor and parts are the two costs. The profit is in the parts.
reefforbrains
Active Member
You have tired calling the company then to speak with them directly about it?
No name calling, swearing or otherwise heated comments. Just plain speech with no threats asking for some consideration in the bill. You feel it was too high based on the parts used.
No name calling, swearing or otherwise heated comments. Just plain speech with no threats asking for some consideration in the bill. You feel it was too high based on the parts used.
renogaw
Active Member
Originally Posted by stdreb27
http:///forum/post/2901065
You finally get a new job?
I have no idea about heaters. Typically in service type jobs, where labor and parts are the two costs. The profit is in the parts.
been working since august. probalby the shortest job search in a horrid economy in a horrid industry known to man
http:///forum/post/2901065
You finally get a new job?
I have no idea about heaters. Typically in service type jobs, where labor and parts are the two costs. The profit is in the parts.
been working since august. probalby the shortest job search in a horrid economy in a horrid industry known to man
nel621
Member
Originally Posted by renogaw
http:///forum/post/2901052
yes, though you'll pay it if need be?
as for having the parts on the truck, i keep 8 trucks stocked. if the guys use the same part more than twice in a month, they get that part on their truck. ESPECIALLY if it is a heating item and it's heating season. i have one guy who could put a supply house to shame. our trucks are 24/7 and homeowners don't want to hear "oh crud, i don't have the part and the supply house isn't open till the morning. hopefully your pipes dont freeze."
RFB hit it on the nail too. from what i gather, the service call COULD have happened during the day. but what i'm reading is 2 hours prior to the post the service call happened (so around 7pm). that's overtime.
how much was the labor?
i'm glad that you're not so ticked off anymore (since you're semi joking around now)
Oh I'm still ticked but now it is late.I called this company this morning at 7:30.am.they came at 9:30am and were done by 11:15am.The labor was included.Even if you pay the guy $100 plus an hour it was still too much.
http:///forum/post/2901052
yes, though you'll pay it if need be?
as for having the parts on the truck, i keep 8 trucks stocked. if the guys use the same part more than twice in a month, they get that part on their truck. ESPECIALLY if it is a heating item and it's heating season. i have one guy who could put a supply house to shame. our trucks are 24/7 and homeowners don't want to hear "oh crud, i don't have the part and the supply house isn't open till the morning. hopefully your pipes dont freeze."
RFB hit it on the nail too. from what i gather, the service call COULD have happened during the day. but what i'm reading is 2 hours prior to the post the service call happened (so around 7pm). that's overtime.
how much was the labor?
i'm glad that you're not so ticked off anymore (since you're semi joking around now)
Oh I'm still ticked but now it is late.I called this company this morning at 7:30.am.they came at 9:30am and were done by 11:15am.The labor was included.Even if you pay the guy $100 plus an hour it was still too much.
nel621
Member
Originally Posted by ReefForBrains
http:///forum/post/2901067
You have tired calling the company then to speak with them directly about it?
No name calling, swearing or otherwise heated comments. Just plain speech with no threats asking for some consideration in the bill. You feel it was too high based on the parts used.
I will call them in the morning.I always like to talk to the guys doing the actual work.I have learned a lot of thing by doing this.Not only how to repairs but also about the company.When chatting up the repairman and after I paid he tells me about a job they did where they changed a circulating pump for a customer.Charged him $400 for the part.He noticed I had 2 of the same ones.He told me that the customer happend to be in Homedepot and saw the same exact pump for $45.00.The customer was furious and called the his boss wanting a price adjustment.The company said that was their price and no refunds or adjustments.Lost another customer.Just like me!
http:///forum/post/2901067
You have tired calling the company then to speak with them directly about it?
No name calling, swearing or otherwise heated comments. Just plain speech with no threats asking for some consideration in the bill. You feel it was too high based on the parts used.
I will call them in the morning.I always like to talk to the guys doing the actual work.I have learned a lot of thing by doing this.Not only how to repairs but also about the company.When chatting up the repairman and after I paid he tells me about a job they did where they changed a circulating pump for a customer.Charged him $400 for the part.He noticed I had 2 of the same ones.He told me that the customer happend to be in Homedepot and saw the same exact pump for $45.00.The customer was furious and called the his boss wanting a price adjustment.The company said that was their price and no refunds or adjustments.Lost another customer.Just like me!
nel621
Member
Originally Posted by renogaw
http:///forum/post/2901111
if labor was included, you have no gripe.
my company's labor during the day is 95 an hour. 135 after hours. and we're one of the cheapest rate around us.
If you take $200 off for labor that still leaves $540 for parts that are available RETAIL for $100 or less.This is a heating and cooling company buying WHOLESALE IN VOLUME!
http:///forum/post/2901111
if labor was included, you have no gripe.
my company's labor during the day is 95 an hour. 135 after hours. and we're one of the cheapest rate around us.
If you take $200 off for labor that still leaves $540 for parts that are available RETAIL for $100 or less.This is a heating and cooling company buying WHOLESALE IN VOLUME!
renogaw
Active Member
this place needs to start charging labor instead of just for parts...
while a circ may cost $45 (which by the way, is wrong, circs are costing upwards of $65 to the wholesaler and over $75 to the contractors), there's a lot more than just changing a circ. you have to drain down the system, unwire the old one, rewire the new one, fill the system, purge the air from the system, etc. that's anywhere from 1-3 hours, depending on how the system was put in originally.
if they showed labor charges instead of just a parts price, i'm sure they could keep their customers cooler
while a circ may cost $45 (which by the way, is wrong, circs are costing upwards of $65 to the wholesaler and over $75 to the contractors), there's a lot more than just changing a circ. you have to drain down the system, unwire the old one, rewire the new one, fill the system, purge the air from the system, etc. that's anywhere from 1-3 hours, depending on how the system was put in originally.
if they showed labor charges instead of just a parts price, i'm sure they could keep their customers cooler
stdreb27
Active Member
Originally Posted by renogaw
http:///forum/post/2901137
this place needs to start charging labor instead of just for parts...
while a circ may cost $45 (which by the way, is wrong, circs are costing upwards of $65 to the wholesaler and over $75 to the contractors), there's a lot more than just changing a circ. you have to drain down the system, unwire the old one, rewire the new one, fill the system, purge the air from the system, etc. that's anywhere from 1-3 hours, depending on how the system was put in originally.
if they showed labor charges instead of just a parts price, i'm sure they could keep their customers cooler
lol, well some people are stupid, labor is intangible, parts you can hold. I can see a guy blowing through the roof for a 3 hr labor bill of 400 dollars. If you keep acquiring parts a little mysterious. Maybe don't list exact part numbers. Might be an easier way to cover your expenses.
http:///forum/post/2901137
this place needs to start charging labor instead of just for parts...
while a circ may cost $45 (which by the way, is wrong, circs are costing upwards of $65 to the wholesaler and over $75 to the contractors), there's a lot more than just changing a circ. you have to drain down the system, unwire the old one, rewire the new one, fill the system, purge the air from the system, etc. that's anywhere from 1-3 hours, depending on how the system was put in originally.
if they showed labor charges instead of just a parts price, i'm sure they could keep their customers cooler
lol, well some people are stupid, labor is intangible, parts you can hold. I can see a guy blowing through the roof for a 3 hr labor bill of 400 dollars. If you keep acquiring parts a little mysterious. Maybe don't list exact part numbers. Might be an easier way to cover your expenses.
renogaw
Active Member
i stepped away from the computr, sucked down a glass of wine and had a thought...
this company must be one of those service companies that is a "flat rate" service company. the insane cost of goods with labor included and such a small time frame had me thinking.
there's this "book" out there, i don't know who it is, but they tell service companies this is how much you should charge for changing this part. they promise insane profits, etc. problem is what happens in this thread--people think they are getting shafted on parts. the book doesn't take into consideration doing 4 repairs at the same time, just individual repairs. we get repeat business which helps us make money. i've talked to service people (not office people) who work for "flat rate" companies and they dont usually have repeat busines..
this company must be one of those service companies that is a "flat rate" service company. the insane cost of goods with labor included and such a small time frame had me thinking.
there's this "book" out there, i don't know who it is, but they tell service companies this is how much you should charge for changing this part. they promise insane profits, etc. problem is what happens in this thread--people think they are getting shafted on parts. the book doesn't take into consideration doing 4 repairs at the same time, just individual repairs. we get repeat business which helps us make money. i've talked to service people (not office people) who work for "flat rate" companies and they dont usually have repeat busines..
stdreb27
Active Member
Originally Posted by Nel621
http:///forum/post/2901235
This company boasts they've been around since 1939.the good old days.
doesn't mean the bean counters haven't taken over.
http:///forum/post/2901235
This company boasts they've been around since 1939.the good old days.
doesn't mean the bean counters haven't taken over.
nwdyr
Active Member
Not a crime to stop payment on the check , I did it to a furnace co. once too. Kinda the same thing except it was for my restaurant. I did negotiate the price and paid less then half the original bill. They are known for ripping you off , so watch your back with ANY HVAC Co!!
mgatdog
Member
Originally Posted by Nel621
http:///forum/post/2900933
i just had my furnace serviced by Y*** & C*******.the furnace was shutting off all the time.When the heating service company came over they told me I needed a gas valve,pilot burner and pilot tubing.The job was completed in 2 hours.My beef with this company is their overly excessive charge for parts.I did not have time to check pricing BEFORE the job was done and paid.Here is a break down: Gas valve paid $400. price everywhere $63-78.00
pilot burner paid $225[major rip off] price everywhere$16-22
aluminum pilot tubing kit $115 price at plumbling supply $10 for 5 feet!
I have a good mine to stop payment on my check and make them adjust the bill.
So if you are in Bronx Ny or Mt Vernon NY area BE WARNED!
Did you get a movie,wine and dinner before the bill? LOL.
http:///forum/post/2900933
i just had my furnace serviced by Y*** & C*******.the furnace was shutting off all the time.When the heating service company came over they told me I needed a gas valve,pilot burner and pilot tubing.The job was completed in 2 hours.My beef with this company is their overly excessive charge for parts.I did not have time to check pricing BEFORE the job was done and paid.Here is a break down: Gas valve paid $400. price everywhere $63-78.00
pilot burner paid $225[major rip off] price everywhere$16-22
aluminum pilot tubing kit $115 price at plumbling supply $10 for 5 feet!
I have a good mine to stop payment on my check and make them adjust the bill.
So if you are in Bronx Ny or Mt Vernon NY area BE WARNED!
Did you get a movie,wine and dinner before the bill? LOL.