Water companies already have many chemists who work for them... Those are the people wh suggested this treatment to begin with. They are the ones who deturmine how much and when to add the chlorine.
They direct you to the manufacturer because the manufacturer will tell you to use RO or buy an RO unit and also because nobody at the city water dept knew where else to direct the inquiries. How you say in capital america..."Passing the Buck?"
But we all know that chlorine dissipates in 24 hours on it's own where as ammonia is a very bad thing to add to your tank. Just fill your jugs, if you use tap and let them sit out for at least a day although I would have to do a couple of days...
But buying an RO/DI would be a very wise investment for you.