First of all, I would rarely listen to what anyone at the store was to say. The Bak Pak looses efficiency on any tank larger than a 55 gallon. Numerous folks on this board with a lot more experience than I have will indicate the same thing. Nevertheless, it appears as though there is a problem. If it is not pumping water into the acrylic chambers of the skimmer, then there is a problem with the pump. The pump pulls water from the main tank, aerates it in the first chamber. This aeration creates a foam that collects in the cup at the top. the skimmed water then travels through the last two chambers and exits through the return, back into the main tank. Now, if water is not entering into the first chamber, something is definately wrong with the pump. You can easily take it apart and check. If it is in fact bad, I'd return the pump and get another one. If you really want that skimmer to work on your tank, I'd upgrade to a maxi-jet 1200 powerhead pump. You'll have to also purchase the maxi-jet venturi kit to make it work. CPR's website also talks about this conversion.