Dead Orange tree sponge

[flower]

I purchased a sponge..it began to die within days...I have reported it, and sent pictures....e-mailed you about it..you said give you a day or two to do something...now it is over a week.
I know you are busy with ruining the website...no I don't like the new changes. But you are still my favorite fish store...Please advise me on what you plan to do or if there is something more I need to do..

 

[ladyreefseeker]

Please check your account, credit was issued for this item yesterday.
This claim was opened on Thursday 2/24 and closed with credit on Monday 2/28. Please note: We are closed on Saturday and Sunday.
Please let us know how we can regain your confidence in our site and store. We are here to help you by phone and email.

 

[flower]

Quote:
Originally Posted by ladyreefseeker http:///forum/thread/384249/dead-orange-tree-sponge#post_3365416
Please check your account, credit was issued for this item yesterday.
This claim was opened on Thursday 2/24 and closed with credit on Monday 2/28. Please note: We are closed on Saturday and Sunday.
Please let us know how we can regain your confidence in our site and store. We are here to help you by phone and email.

I was expecting an answer to my e-mail and not just a credit issued. A little heads up would have helped. My confidence in your store is quite secure and remains unshaken. I don't have many things die on me from your store so I forget how DOA and the 14 days thing work. Your critters are almost always healthy and the corals are a good size.
I don't like the new changes to the web site, but I'm not going anywhere..I think you guys are the best around....LOL...My smiley is back.