They are trying to get money from you. Pure and simple. Its a business. THough this site is also a business, none of the people on the board are trying to get your money, only help you succeed. You've done nothing out of the ordinary. Its not unusual. Don't fee stupid
What is most important is that you've come here for help, and that is a huge step in the right direction.
I should add that many LFS owners/employees are not
knowingly giving you bad advice. Many just don't realize the advice is wrong. So the best bet is to always research in advance, never impulse purchase, and know what you want when you go in the store.
First, is your mandarin eating any prepared foods? Such as frozen or live brine, mysis shrimp, etc?
Also, if you google "Rob Toonen Flame Scallop" you should be able to find a very good article on them he's written to help with feeding the scallop.
Now, it is important to know specifics on the water quality. What is considered "fine" by some, may not be to all. For example, I prefer a specific gravity around 1.025-1.026 which is more normal reef salinity and important for invertebrates. Fish, however, and many fish stores, will say 1.019 to 1.024. Historically, fish (only) tanks were kept at these lower salinities to help prevent parasite outbreaks. Parasites are invertebrates. Therefor many inverts suffer at these lower specific gravities. Same is true of many other parameters. Over time, the "fine" zone has been modified, or opinions vary.
However, with the disk being damaged, but the arms intact, I would look for some sort of feeding issue. Do you feed it directly? Is it out in the open or hiding? In brittlestars, unlike some seastars, I usually anticipate seeing acclimation shock a bit more rapidly. Not always the case, but often. If this was a feeding or predatory issue, the star has a good chance of surviving so long as it is not picked at. If you notice any shrimp or anything picking at it, then I would get something like a critter carrier -betta size - that has a plastic tank with a grated top. So you get circulation in, but nothing else can get in. That will keep the brittlestar safe (put in a small amount of rock). Offer it food at this time. It may or may not eat but will need some energy so hopefully it does.
I've had brittlestars with significant holes (If you go on the basics page under regeneration or something...) that heal within 2 weeks or so.