Desperate Starfish Help!!

[katiebug]

Hi!
I recieved an order yesterday with 3 emerald crabs,2 percula clownfish, and a chocolatechip starfish. I accumliated then like the intructions said to (drip method)
My starfish is laying on the bottem of my tank like my email said it would and it was raising its legs one at a time slowly but he looked ruff. i decided to give it some time. Well i woke up this morning and he is like desinigrating. little pieces are like coming off. i woke up 4 hours ago and have only seen him BARLEY raise one of his legs. my hermits are leaving him alone. thankfully and i have checked all my chemicals in my tank and they are just right. What do i do!

 

[amyandbrandon2]

Aww...I'm sorry these signs don't look good. Desinigrating and or melting are all likely signs of death. If I were you I would Contact SWF.com and tell then whats happening!
Good Luck!
-Amy

 

[confusedfishy]

I would definately do what was suggested above but also take it out as much as possible and put it in your QT if you have one. This might help your chemical tests to stay correct in the short and long run.

 

[katiebug]

He really just looks pittyfull. how do i contact SWF.com? hes my first starfish.. it makes me really sad..is there anything i can do??

 

[amyandbrandon2]

I don't think theres anything you can do. I know it's terrible to just sit there and watch it die

You did order it from SWF.com right?
If so:
Simply visit Customer Support Center at: www.saltwaterfish.com/support and initiate a ticket detailing the issue. The item should be returned as stated in the Return Instructions below.
Return Instructions:
*** For the Money Back Guarantee you must write "REFUND" on the email receipt.
It is very important that you cover the item in a generous amount of table salt in order to preserve it in the return envelope. Send the item that didn't survived in a ziplocked bag (absolutely no water) inside an envelope. Place the item into a ziplock, pour the salt, coat the item with the salt, close the ziplock and then place that into another ziplock bag and close it. Then place it in the envelope with your email receipt or a sheet of paper with your name and order number on it. If you do not follow these directions the US Postal Service may throw out your envelope due to smell and we cannot issue you a credit.
Return item to:
Saltwaterfish.com
920 Valley Lane
Fort Pierce, FL 34946
Saltwaterfish.com goes to great lengths to ensure that you receive the highest possible quality of live fish, corals, and invertebrates. Our fish go through a specialized acclimation and quarantine process that allows them to be in peak health when they are ready to be shipped to our customers. We use the top fish collectors and suppliers from around the world who play an important role in providing our customers with nothing but the best. We are very serious about the live fish, corals, and invertebrates we offer and we know that our customers are just as serious about the investment of time and money they have in their aquarium. We take every step possible to provide our customers with the best possible livestock beginning at the collection process all the way to the time your order arrives at your front door. Every fish, invertebrate, and coral is closely inspected by our experienced Live Goods Managers so they arrive to you in peak condition.
Hope this helps!