FEDEX sucks!! My SWF orded

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abeandlulu

Guest
Wed night I made a SWF order. Pretty much a cleaner crew 1 cleaner shrimp, 1 fire shrimp, 10 dwarf white leg hermits, 4 irchins, AND 1 POWDER BLUE TANG. I have been in love this this fish forever. Any way I waited at the house all morning. I was fixong the kids lunch and I here the foot steps so I run to the front door and the FEDEX man beat me to the door and I see him
throwing the SWF box on the porch
. I could here a thud from inside the house. He was half way down the drive way before I could open the door. And I called him quite a few names as he got back in the truck but Im sure he herd nothing cause he had his IPOD in his ears. Everything was OK but the fire shrimp. I cant say the the drop had anything to do with it but he didnot make it. The powder blue is doing great. I have no pics yet cause I turned all the lights out as acclimation procedure I follow. But I contacted SWF and will contact Fedex. Just make sure you are there to actually get you package you dont know what they do with it when you dont see it. but when you actually see them throwing them around it kinda makes you sick.
 
meowzer

meowzer

Moderator
Sorry to hear that...I have a great Fed exp guy...he even gave me his cell # (and he has mine) so we can always meet up.....I have met him places, and he has gone out of his way to meet me..:) AHHHHH the benefits of a small town (JOKIN)
I thought they had to get a signature on all shipments????? I know my guy needs one. I would have them check that too....the delivery guy should have been at your door and handing you the box
 
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abeandlulu

Guest
They dont need a signature on my deliverys. I wish they did. I think the first 2 orders I ordered from SWF I did have to sign them, but after that they stopped. But this is not the same guy that noramlly delivers my SWF orders. But Im still mad. It is written all over the box use care with the box, and live fish. Take the 2 exta and SET IT DOWN. There is even a table right beside the door he could have set it on.
 
socal57che

socal57che

Active Member
I would see to it that this guy was reprimanded and ram the complaint way up the ladder in the chain of command. There is absolutely no room in my life for people who have such little regard for the property of others, not to mention the lives inside the box he threw. I'd have driven to the depot and complained immediately in person.
 
meowzer

meowzer

Moderator
You know what really SUX....the receiver has no rights....it is the shipper who needs to do the complaining
BELIEVE ME....I do a lot of online ordering (not just fish)....and even tho we pay the shipping, we are not the shippers....YEAH, we can complain all we want, BUT the weight has to come from the one who is paying the bill and has tha acct with fed exp like I said...IT SUX
 
socal57che

socal57che

Active Member
Originally Posted by meowzer
http:///forum/post/3248459
You know what really SUX....the receiver has no rights....it is the shipper who needs to do the complaining
BELIEVE ME....I do a lot of online ordering (not just fish)....and even tho we pay the shipping, we are not the shippers....YEAH, we can complain all we want, BUT the weight has to come from the one who is paying the bill and has tha acct with fed exp like I said...IT SUX
I filed a complaint with fed ex as the recipient just 2 weeks ago. I also asked to be trasnsferred to someone higher up and they did. I don't know if it actually carried any weight, but they told me that an investigation would ensue. I was also told to contact the sender to let them file a complaint on their end. I received a call right back letting me know that they had contacted the sender, but I should still talk to them.
 
ibanez

ibanez

Member
Originally Posted by meowzer
http:///forum/post/3248407
Sorry to hear that...I have a great Fed exp guy...he even gave me his cell # (and he has mine) so we can always meet up.....I have met him places, and he has gone out of his way to meet me..:) AHHHHH the benefits of a small town (JOKIN)
This just sounds dirty.
 
meowzer

meowzer

Moderator
Originally Posted by socal57che
http:///forum/post/3248472
I filed a complaint with fed ex as the recipient just 2 weeks ago. I also asked to be trasnsferred to someone higher up and they did. I don't know if it actually carried any weight, but they told me that an investigation would ensue. I was also told to contact the sender to let them file a complaint on their end. I received a call right back letting me know that they had contacted the sender, but I should still talk to them.
LOL...I also had it out with UPS...after being here for 15 years, they tried to tell me they had no way to find me...HAH...You CAN as a recipient complain....I'm not saying you can't, BUT the most weight comes from the account holder....
 
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abeandlulu

Guest
here is a pic of the powder blue. He is doing good, he and the yellow tangs had a couple stand offs yesterday. They got a couple licks in but everyone played nice today. He has not eaten yet but is grazing on the rocks. He is very aggresive
 
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abeandlulu

Guest
I know I should have call on firday, but I have had so much going on around the house. but i am going to call fedex first thing monday morning. I just hope it isnt to last to start the compaint. I was just to worried about the powder blue in the box to find a phone number to call someone. after three hours on acclimation HE is doing good.
 
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