You know I kinda chuckled to my wife as I was typing in this original post. I knew that some out there didn't like *****. And to be honest with you I don't walk into their stores with 100% confidence. However, as stated before, every store is very different from the next. This past Saturday this point was made so very clear as we actually hit 4 different Petcos throughout the day (1 store didn't have flame angels)(these stores were no more than about 20 minutes from each other- the benefits of living in New Jersey). One store was horrendous with the way they took care of their saltwater section. Tanks were literally overflowing with water running down to the floor creating puddles. The same store had several dead fish sitting in the tanks (you almost can't avoid this to some degree but, these fish couldn't even be identified they had been sitting there so long). The place was very dirty! Definitely a thumbs down experience. However, we did put a flame on "hold" at the ***** nearest to our home. This store takes great pride in their fish section and it shows. And yes I did say, "put on hold". He set aside the flame we selected in a separate tank until we pick him up this week. Tank is marked "fish under observation" and only he, the one who tagged the tank (one of the managers) can remove the tag or fish (kinda like "lock out tag out"). He also went on to show me the fish he was ordering (actually put this lists in my hand), told me to look it over and let him know if I wanted to order anything specifically. In addition to this list was another list with his prices on everything they can order and the specials that were coming up, again asking if we wanted anything off these lists. With this kind of service I thought it only fare to give them at least one chance. I think if you aren't getting good service at "any" store you should complain to the manager or even the owner (without customers they can't exist). Why not E-mail ***** if you have had difficulties with their stores and request a response. After all is said, who knows, maybe when I go back to pick up my fish he will be gone (either sold or dead) then I will punch the manager in the face (only kidding) and add my name to the "disgruntled list".
