azreefgirl
Member
LFS sold me a Biocube and told me it was 29 gallons. Brought home 30 gal of RO H2O, and after filling the tank I have about 7 gal of water left over. Checked my manual and went to Oceanic Systems website, they call it a "Size 29 Biocube." It gives the dimensions of the entire setup (tank and canopy), but nowhere in there does it mention the capacity in gal. I am so upset! I think the LFS owner should be able to look at a tank and guestimate how much h2o it will hold--I mean, really, they look at tanks all damn day! I feel like I've been deceived by both lfs and Oceanic Systems! Why the heck would they call it a size 29 if it doesn't hold 29g, and none of the dimensions include the number 29.
I don't know whether I should call lfs or write a gripe letter to Oceanic, but I feel I need to let somebody know that I'm not a satisfied customer. Any advice on what I should do? I've decided I'll be using a different lfs from now on.
I know, it'll still be a beautiful tank when I'm done with it, I just won't be able to do as much with it as I originally planned on doing with it (about 10 gal less!)

I don't know whether I should call lfs or write a gripe letter to Oceanic, but I feel I need to let somebody know that I'm not a satisfied customer. Any advice on what I should do? I've decided I'll be using a different lfs from now on.

I know, it'll still be a beautiful tank when I'm done with it, I just won't be able to do as much with it as I originally planned on doing with it (about 10 gal less!)