***** good experience

bhfccsr198

Member
for as bad of a store everyone says they are i got the best deal ever today i bought 4 chocolate chip stars for 7 .00 :cheer: :cheer: :cheer: *****
 

symon

Member
They aren't all bad i am sure, Mine finally stopped carring Anomonies after everyone that walked in there told them it was just friggin stupid without the right setup!
 

scsinet

Active Member
It's largely a matter of who is managing that store and who is working in that store. Most LFSs are not chain, so one bad LFS here and there doesn't raise a lot of attention.
But when you have a chain like *****, everyone has one nearby, so they can relate and it causes gang-mentality.
I myself have gotten a few great buys from Petland... they had some huge softball size mushroom rocks priced as frags for $15. Bought them all.
...best thing to do is be educated and not have to rely on the employees... then you can't go wrong. :thinking:
... but I'm sure someone will sour this thread by jumping on and ragging on about how horrible the one near them is...
 

fgcu14

Member
in all honesty I have gotten every living organism in my tank (except LR) from my *****. everyone is still alive too.
 

maeistero

Active Member

our ***** is different every friday. the girl that they finally found to take fish control is awesome, but she still can't control some of the stuff they send. sometimes i get perfection for next to nothing, then othertimes the order is dead and wouldn't be on sale anyways. i really really hate seeing a great order not on sale for a week or two. watching them die from the other fish is lame.
i'm pretty much against corporations controlling delivery of living things whilst...
 

chipmaker

Active Member
Well she may not be able to control the actual critters they send buyt she cancontrol what critters they send since they order what they want to be sent. Why they even fool with anemones and some other things is beyond me, when the setups they offer for sale is not even close enough to support some of the items they sell. Their light selection sucks, both what they offer for sale and what is used on their display tanks....As for fish, I have yet to have a problem with any of the fish the local ***** here sells.......I have had more deaths from the high end LFS that specializes in marine than I have at *****. ***** is my first choice anymore over local owned LFS's.
I can order virtually any thing that can be ordered and have it on the days they receive fish. No problems with ordering just one of anything. HOwever I get a run around and a song and dance with the LFS as they say they have a minimum of same critters that need to be ordered. I say thats a crock. I ordered one small 2" fox face without a problem from ***** and got a really nice fish. Tried to do same with my LFS and they said they had to take 6 of them minimum......
 

murph

Active Member
All LFS will have there good points and bad as far as there holding tank methods. ***** by policy does not dose copper like most mom and pop LFS do. This leads to parasite problems for ***** and there subsequent bad reputation.
When it comes to most tangs and angels limiting copper exposure runs a close second to limiting parasite exposure IMO. When it comes to these species ***** could actually be your best bet provided the buyer knows how to pick healthy livestock, uses a quarantine tank and is knowledgeable on how to treat the fish in QT if parasites become a problem.
 

sharkbait9

Active Member
Ok as much as I dislike ***** I decided to challenge my self and take a part time job at ***** and to see if problems lie with staffing ignorance, ***** or distributors. Also to see if I could keep the stacks clean and healthy. I have come to a few conclusions. These conclusions are strictly opinion based on experiences at one ***** that currently work at. Mostly what you are going to read is a rant and what I have come to find out with *****.
First ***** gets marine fish on Wednesdays, the fish come in box like every other store. The one thing that struck me funny right off the bat was medicated water in lot bags.
Some of the water smells like stop parasite or garlic. Some water looks like it has clout in it.
The bags that are funny smelling or colored normally have a sick fish it with what appears to be ick or marine velvet.
When I started to approach management about the smell and colored water I was told that this is how the wholesalers do it now (transport fish to stores).
Its been a while for me since I worked in a LFS but I don’t remember fish ever coming in with medicated water, I could be wrong.
So here I am looking at fish that are messed up or sick and the policy of ***** is to float all fish and after a few minutes add some tank water and release. Yeah you heard me right. I had to explain to the manager that what ever is in this transport water is going to infest our stack systems and we have no way to shut off a tank from the rest of the system. Keep in mind this ***** is brand new just opened up when this was taking place.
Sure enough each and every stack became infected with ich. Angles, tang, clowns you name it, it had ick and majority died to infestation. So it was up to me to clean up this problem. Let alone the tank are not even completed in cycling, still get diatom blooms the whole works but the store has to open so put fish in the tanks. Granted that the stacks are running with preloaded bio wheels in the sump system.
So I go and start a hypo treatment in all the stacks except inverts so what does the manager do orders more fish (a lot) and puts some of the fish in the invert stacks, thank god those fish were clean (I hoped)
So as it stand I have to keep the stacks in mild? Constant Hypo salinity at all times. Since I have to done this fish have been fine with no ill affects and appear to be healthy, eating, swimming and colors look good. No out break of ick or marine velvet. Yeah for me.
We get an order in and a couple of clowns and damsels have some sort of fungus on them (tuffs of cotton on them. I take them all straight from the bags and set up a qt. Well guess what, ***** does not want any qt set up. Yup you read right. All fish are to be treated in the stack system. My answer was to management
“is this the same policy that got ***** in trouble with peta and the parrot/bird problem? Does ***** consider fish to be a companion animal? Cause I’m sure peta would love to know this policy about fish.”
So needless to say I have my QT ste up in the wellness room with any sick or injured fish that needs to be given a little more TLC then the rest. Second yeah for me.
My opinion of ***** really has not changed. It is my opinion that they strike a deal with wholesalers to take the shotty fish at a really cheap price and sell them. (that last comment is strictly opinion based from what I see when I open the boxes and see fish with ick or fish that are beat up, I could and hope I‘m wrong)
Majority of ***** hire kids or just plain ignorant people who have no experience with keeping tanks, salt or fresh. Such as the full time aquatics specialist and he is a joke, a complete moron. This person has never kept a fish a day in his life and admits it. Get this the reason the full timer is a fish specialist is BECAUSE HE WORKS FULL TIME, that’s it no skill, no experience, nothing. I work part time have the skills the knowledge and the tanks and chemistry of my tanks to prove it but I’m a fish tech.
The manager placed an order of scopas tangs and we got juvi sohol tangs in as scopas tangs, so that in lies a problem with the distributor not ***** with labeling the fish. Now if we did not have such a moron working in the fish department he could have picked up any of the numerous books and identified the fish and labeled it right for the customer. No. I come in to work see the tangs and the label and just start howling in laughter at his inept attempt to label fish.
I have so much more I could go on about but I stop here and later on post more adventures at *****, where the pets go ……… were is the vomiting smile face when you need it
 

velvetchs

Member
My opinion of ***** really has not changed. It is my opinion that they strike a deal with wholesalers to take the shotty fish at a really cheap price and sell them. (that last comment is strictly opinion based from what I see when I open the boxes and see fish with ick or fish that are beat up, I could and hope I‘m wrong)
I don't think this is necessarily true. A friend of mine is a manager at a chain lfs (Pet Supermarket). They only carry freshwater fish, but every now and then, they get bags of fish with ich. IF she is there, she just throws out all of the fish, if it is really bad. Otherwise, they go in a tank in the back not to be sold. They recently decided to sell fire-belly toads. The distributor sent them to the store in a round container, probably pint sized. They got 6 toads in. Definitely, a distributor issue.
One day, I was in the store talking to her when a couple came in wanting to purchase cichlids. As another employee was bagging them up, they noticed some type of mouth fungus. They showed this to my friend, who told her NOT to sell the fish. The couple got into an argument with her that they want the fish. There's her trying to tell them, she's not sure what the fungus is and wants to treat them; that it could infect everything they have and be potentially deadly. They didn't care; they wanted the fish. AND to top that off, they didn't want to buy any type of medication for their tank. Stupid people.
Ultimately, I think it's up to the hobbyist to pick out healthy species and use a quarantine tank. While I am sure ***** carries many diseases in its tanks, so does many smaller lfs. As long as there are people who see a disease on a fish and purchase them anyway, no lfs will ever be held accountable for having unhealthy fish. (Sorry for such a long post
)
 

windmill

Member
I'm with ya sharkbait.
I worked at ***** for a while back in the day. I had my hopes up to become the aquatic specialist, certainly had the credentials. But no, they put some smooth-talking hack in the position. He wanted to do reef stuff with the inverts, anemones, some polyps and mushrooms, angels and tangs.....funny thing is they let him. With their stock set-up (one compact fluorescent over a 33 gal).
Anyways, I noticed the problems mostly were due to management. Corporate hypocricy has always disgusted me, and I nearly vomited every encounter with management because of it. When you get hired at ***** they teach you about this "chime" or signal to go check out your area and animals on an hourly basis. You've heard it before; sometimes it's a bird squaking and a voice that says something like "at *****, animals always come first", sometimes its a cat. But when you hear it, every hour, you're supposed to do your thing, reptiles get misted, birds get food and water, small animals get food and water, fish get looked at and casualties removed. Then management wants you to order massive quantites of creatures to fill every habitat. Doesn't matter the critters will be overcrowded, they'll sell or die. One of the managers' automated responses was "put it in the freezer". At *****, they had a room called a "wellness area" where sick, injured, or abondoned animals would get put. It doesn't matter this room was disorganized, cramped, and was also the cleaning closet. Any animal still alive was supposed to get treatment or any kind of help we could find, even taking them to vet if they were that bad, this was written in the employee handbook. This rarely happened, and our freezer of death, the big kind that lay down, filled with bodies of animals usually on a monthly basis. I remember one time, we had a customer bring in a Blue Hippo that was getting abused in his tank, fins were tore up, the fish was gasping and very dark....anyways we're supposed to take it, set-up a habitat and nurse it back to health - atleast try to, but my redneck hillbilly hick manager simply said "put it in the freezer" of course I ignore him and follow the handbook in hopes of healing the fish and adopting it for my tank.
I don't know where this is going. I worked at *****, it sucked, I hated it, and always will hate corporations and management. ***** isn't all that bad in itself, but when you throw in a corporation and it's desires, along with management to pursue those desires, nothing but money matters.
 

sharkbait9

Active Member
Originally Posted by velvetchs
I don't think this is necessarily true. A friend of mine is a manager at a chain lfs (Pet Supermarket). They only carry freshwater fish, but every now and then, they get bags of fish with ich. IF she is there, she just throws out all of the fish, if it is really bad. Otherwise, they go in a tank in the back not to be sold. They recently decided to sell fire-belly toads. The distributor sent them to the store in a round container, probably pint sized. They got 6 toads in. Definitely, a distributor issue.

See I would say ok to this but when I was younger and starting out in fish fresh then salt I worked for a mom and pop shop, quality was a mainstay. If the fish were shotty and messed up tanks then we lost customers. So if any fish came in that even looked like it maybe a problem then they went into a QT no discussion.
The corporate mentality has brain washed shoppers into drones. Even if you hate the fish you still will shop for other pet supplies, so either way we have your money.
I can’t speak for anyone but my self, but back in the day all I had was limited information in books and the knowledge of the shop keeper. His or her word were pretty much like the word of god.
Now with the advent of the internet were we can discuss topics such as this, the shop keepers don’t need to be up on current topics and up keep. So now we have just an outlet to buy fish NOW. We are such a pretentious society that we want and need instant gratification that we are willing to risk our tanks for a chance to get a fish at a really great price at the instant we decide we want it.
While yes it is true the hobbyist is and should be responsible for his or her tank, were is the accountability for a pet chain or mom pop shop.
If your going to sell fish then it is the shop keepers responsibility to know what they are talking about and the fish they have labeled, that it’s the discussion should not go any further then that.
It appears to me with corporate, that fish are just there, not really a companion animal, so if it dies or infest a tank then so be it “it’s just a stupid fish we can always get more“. You take a dog or a cat or a parrot and treated like that and the world gets up in arms and throws a fit. Never taking into account that the saltwater hobbyist is not only helping to protect the coral reefs with aquaculture specimens and changing how wild fish are caught to not damage the waters and the rest of the none targeted fish.
By throwing blame on the hobbyist for not knowing the specimen being looked at or educating him or her self you, are allowing the LFS and the big pet chains to get away with this type of mentality and care tactics. The finger should be pointed at the big pet chains not just going on a forum and say big pet chain stinks.
If enough people started to flood the emails of the big pet chains they have no choice but to listen.
Steve D is in charge of the animals of ***** and he for one is guilty of not returning phone calls when issues arise with animals at *****. He should have his emails flooded when anyone sees things wrong whether it be ferrets, fish, birds or anything else that causes a concern for any one shopper.
The ball is in our court and always will be, we as a community of hobbyist don’t like the way big chain sets up systems or care for anything let your opinions be known.
No one should just talk about it, but be about it.
Back in the day if some one screwed up they took the blame and that made them a better person for admitting they were wrong or screwed up, but now we are so quick to pass the buck on some one else and sue them. I can’t remember my parents ever suing the school because I ripped open by knee on the concert stairs after I screwed up and tried to jump them with my bike. No they added insult to the pain by pointing out my stupidity. Parents today that threaten to sue someone over anything are showing and raising only weak minded children.
 

velvetchs

Member
sharkbait9, i agree with you. There should be some accountablitlity by any lfs. How many "mom and pop" lfs are left anyway? It seems that almost every store you walk into nowadays is a chain. There is one left here in Wilmington, NC, but I refuse to shop in it anymore. The owner is, by far, the biggest a--hole I have ever met! I found out from one of his employees when he wasn't there that he intentionally lies to customers so that #1: they won't come back or #2: they keep coming back as they buy more and more products. Really, is that any way to run a business? I would rather shop at a store where I know that the barely 16 yr old kid catching my fish may or may not have any clue than at a place where I KNOW that the owner is lying to me.
By throwing blame on the hobbyist for not knowing the specimen being looked at or educating him or her self you, are allowing the LFS and the big pet chains to get away with this type of mentality and care tactics. The finger should be pointed at the big pet chains not just going on a forum and say big pet chain stinks.
I am not saying that the hobbyist is solely to blame (although, I apologize if my post read that way). However, how many boards do you read that go: "I bought this, what is it?" Umm, why not ask before? I am NOT trying to start an argument or anything. I actually have had good experiences at ***** and bads ones - the same as any pet store. I actually bought my peppermint shrimp at *****; I got them at a good price ($4.99/piece). They have since doubled in size since I bought them about 3 weeks ago.
Anyone who needs instant gratification shouldn't really be in this hobby any way. Isn't the first lesson we should learn is patience?
 

sharkbait9

Active Member
Originally Posted by velvetchs
I am not saying that the hobbyist is solely to blame (although, I apologize if my post read that way). However, how many boards do you read that go: "I bought this, what is it?" Umm, why not ask before? I am NOT trying to start an argument or anything. I actually have had good experiences at ***** and bads ones - the same as any pet store. I actually bought my peppermint shrimp at *****; I got them at a good price ($4.99/piece). They have since doubled in size since I bought them about 3 weeks ago.
Anyone who needs instant gratification shouldn't really be in this hobby any way. Isn't the first lesson we should learn is patience?

These are my points. People get into this hobby by word of mouth or seeing it first hand and wanting that little bit of tranquility. A lot of people who got in this hobby back in the day ( and you know who you are so just admit it) learned the hard way and had to keep at it till they got it right and went and seek the help of the LFS owner and for the most part go the problem taken care of.
The LFS helped his customer with pride KNOWING that the right way would lead the sheep back with more money in his hand.
The only contender to the LFS was the next LFS down the street and if the owner of your “trusted LFS“ lied or screwed your tank up worse then before he lost your business and word spread fast and he was up the creek with out a paddle.
So the owner of your “trusted LFS” took the time and energy to make sure they were up on current techniques and products to push and what not to push. Then the big chain pet places go in on the action and your trusted LFS had to compete not only with the other LFS but with big chain pet stores.
Knowing full well if they did not move products they would eventually go belly up (no pun intended) A lot of your LFS now throw the loyalty card out and push products to make the rent check.
So knowing full well that big pet chains are killing off the LFS they in turn don’t have to care of what the labels say and if they are wrong so what? No, they should still be held accountable for their actions. We can sit here and say well I hate this pet chain and I don’t shop there or I know what I’m doing, so I don’t need the big pet chain to take accountability for their screw up because I know my saltwater. That type of Neanderthal thinking is what killing this hobby.
Yeah we do see a lot of the “I thoughts” and “what is this” and “I was told this was” and that in lies my whole point.
Your LFS knows for the most part knows what they are selling maybe one might slip thru but small mom and pops shops can’ afford that. If they did we talk to the owner and say “hey I think you may have this wrong” and if they brushed you off then you walked away and after a while watched the business crash and wait for the going out of business sale.
So what’s the difference of your local mom and pop friendly idle chat and the big pet chains? Why can’t we write to and complain to like the small business? I know I do and still do but now its on the inside also. If we took the time we can make head way with big chain thinking. We the customer have the power to chain big thinking.
Majority of people in this world want instant gratification. No one especially today’s youth want to earn anything. Just look at the work force of today, retires are working more “teen” jobs then teens them self’s
I can not tell you how many people come into the pet store and buy everything they need for fresh or salt and are disappointed when I tell them no they can’t really buy fish and expect them to live let alone thrive. Few will listen and do it right after a little bit of a chat with them. Most people “who cares. it’s a fish, if it live good if not I’ll buy another one”.
 

sharkbait9

Active Member
Originally Posted by fgcu14
in all honesty I have gotten every living organism in my tank (except LR) from my *****. everyone is still alive too.

We sell live rock too. Walt smith and some solid piece of rock that garbage. The live rock have their own tank and filtration. So what does ***** say to do with a fish that has ick? if you need to isolate a fish put it in the live rock tank.
So we had a princess parrot that had a small case of ick put in the live rock tank by the manager.
So that was another fish that I had to treat in hypo with a couple of drops of rid ick.
Hypo and rid ick works really good. Hypo @ 1.010 over a 24 hours and a couple of drops of rid ick. In two days a completely covered parrot drop almost all the cyst and a total of 8 days show no signs of ick. Did a water change and let sit in hypo for three weeks. Slowly raised salinity back up. Let him stay in normal salinity for a week with no signs of a second out break. Colors look good eats like a champ and placed back in the show tank with no problems. ***** answer treat the tank that has the fish and live rock.
 
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