Originally Posted by grumpygils
Most likely junk. Can you get a refund?
Mc
..... or it's undersized...
If your heater is underpowered, it's just sitting there running and running just to hold the temperature. As a general rule of thumb, figure 5 watts per gallon of heater power to maintain a 10 degree pullup. How big is your tank and how big is your heater?
.... or it's electronic...
Some heaters with electronic controllers, like the Won heaters (which are junk but I digress) will have a "gray range." If you set them to 76, and the water is 75.5, the controller tends to feed the heater lower voltage and thus it will heat less. The LED might be on, but the heater isn't fully running. If the water cools further, the heater will get more juice. It's just a quirk with some.