Quote:
Originally Posted by
Monsinour http:///forum/thread/384629/i-added-a-critter-to-my-order-now-i-m-worried#post_3371028
Happy to hear that your order arrived ok. Questions
how many heat packs?
Were they still warm when opening the package?
What time did FedEx drop it off?
Was the water warm in the bags?
Did all the snails have water in their bags?
LOL....I know where you are going. I order online all the time, not only from SWF. I seldom buy at the LFS. Of all the online stores, I check with SWF first and often just wait on stuff to be in stock. I haven't found a better online store.
.2 heat packs and they were still warm. I think it was around 11:30am and I met the FedX delivery lady at my door to bring it in.
No, the bags were not warm but not overly cold either.
Snails and crabs are shipped without water or very little water. That has always been the way they are shipped from anyplace. I just temp acclimate and dump them in.
I was overjoyed to see all 5 shrimp made it, they are so delicate.
I have had very few DOA. Most of my complaint was with critters that die within a day or so. Like the tree sponge. SWF has always made good on them but it frustrates me. I have not found a better place to order from. SWF does not have the variety other online places do, but I can count on my order taking only one day.
We have been using the forum "ask SWF" for a sounding board when we are unhappy...They really deserve a pat on the back for all the good stuff they do as well. I'm very happy with my order and I want them and any new folks reading these posts to know it.