gemmy
Active Member
Here is the original thread about my laptop woes. https://forums.saltwaterfish.com/forum/thread/386235/laptop-help.
Here is the complaint I sent in to Geek Squad:
I brought my laptop in for repairs on 6-15-2011. I was initially told by the Geek Squad in Deptford, NJ that the laptop had bad memory and they needed to send it out to get repaired. My laptop gets sent out and gets a new hard drive (notice I did not say memory). Now, the laptop gets sent back. I receive a phone call on Wednesday and they tell me to ignore any automated phone calls and they will call me when the hard drive is restored in 24 hours. Ok, so 2 days go by with no phone call and on the third day I call them. I call and ask about the status of my repair and get put on hold for 10 minutes. I get told that the hard drive works, but the memory was never replaced. I was told by the associate that "they will try to fix it". I get a call 30 minutes later and they say they can't fix it in house and have to send it out and it will take 2-3 weeks. I ask to speak with a manager and get put on the phone with a senior. He was very condescending on the phone and told me "what do you want me to do". He told me it's not their fault that the laptop wasn't fixed correctly (isn't the place they sent my laptop to the same company as them). Now, I am really upset as I starting my online classes and NEED the portability of my laptop to complete my classes. The senior says there is a loaner program, but I would have to pay $200 since I will be getting a better laptop than what I own.
Seriously, why should I have to pay upfront to use a laptop temporarily due to the mistake of Geek Squad of not repairing my laptop?
Do they run tests on laptops at the repair facility?
Why wasn't my laptop fixed correctly?
Is it normal for the seniors to have a superior attitude towards customers?
Why couldn't they contact another store that might have the memory I needed? I would have even gone and picked it up if needed. There are a few Best Buys in the area.
I am extremely disgusted with the service I have received. I would have expected at least an apology from the store about the mistake that occurred. Instead, I got the blame game treatment.
I will never shop at Best Buy and therefore will never get suckered into purchasing a warranty plan that is serviced by Geek Squad. I spent $280.00 on this service plan. It would have been less aggravation for me not to deal with these idiots and just take it to a mom and pop place or even get a new lap top.
(Oh and not having my laptop is why I'm not on here that much lately).
Here is the complaint I sent in to Geek Squad:
I brought my laptop in for repairs on 6-15-2011. I was initially told by the Geek Squad in Deptford, NJ that the laptop had bad memory and they needed to send it out to get repaired. My laptop gets sent out and gets a new hard drive (notice I did not say memory). Now, the laptop gets sent back. I receive a phone call on Wednesday and they tell me to ignore any automated phone calls and they will call me when the hard drive is restored in 24 hours. Ok, so 2 days go by with no phone call and on the third day I call them. I call and ask about the status of my repair and get put on hold for 10 minutes. I get told that the hard drive works, but the memory was never replaced. I was told by the associate that "they will try to fix it". I get a call 30 minutes later and they say they can't fix it in house and have to send it out and it will take 2-3 weeks. I ask to speak with a manager and get put on the phone with a senior. He was very condescending on the phone and told me "what do you want me to do". He told me it's not their fault that the laptop wasn't fixed correctly (isn't the place they sent my laptop to the same company as them). Now, I am really upset as I starting my online classes and NEED the portability of my laptop to complete my classes. The senior says there is a loaner program, but I would have to pay $200 since I will be getting a better laptop than what I own.
Seriously, why should I have to pay upfront to use a laptop temporarily due to the mistake of Geek Squad of not repairing my laptop?
Do they run tests on laptops at the repair facility?
Why wasn't my laptop fixed correctly?
Is it normal for the seniors to have a superior attitude towards customers?
Why couldn't they contact another store that might have the memory I needed? I would have even gone and picked it up if needed. There are a few Best Buys in the area.
I am extremely disgusted with the service I have received. I would have expected at least an apology from the store about the mistake that occurred. Instead, I got the blame game treatment.
I will never shop at Best Buy and therefore will never get suckered into purchasing a warranty plan that is serviced by Geek Squad. I spent $280.00 on this service plan. It would have been less aggravation for me not to deal with these idiots and just take it to a mom and pop place or even get a new lap top.
(Oh and not having my laptop is why I'm not on here that much lately).
