aelene
Member
Okay, I need to vent and I don't know anyone else that knows SW stuff so you guys get to hear it instead.
I started to pay to have someone come out and service my tank from DNA (yeah.. you DFW'ers know who they are) I figured, they are good, respectable, reputable and can do a better job that I can of keeping it maintained so it's worth the money right?
Wrong
This is only my second service... the first one was great which is what made me decide to do it regularly, this one however....
These guys show up. Clean up the glass, start sucking out water... do a 5gallon water change rather than a 10g which is what I'm being charged for, once they realize that it was only 5g they were like, "oh oops, oh well it's no big deal." Then they go to add some red slime remover (note - my 2 probs with my tank right now is red slime and hair algae, all else is good) Instead of following the directions and adding the red slime remover to a cup of water, letting it desolve and then adding to the tank.... they just throw it in a cup of water and toss it the tank leaving huge chunks of this crap floating in my water. They didn't do anything at all with the hair algae, I mean come on when cleaning out the water they could have gotten some of it, but nah.... Just great.
But wait! It gets better. They start cleaning up the sand, knock over my rock with my newly split anemone (who's already fragile) Don't bother to fix it either, just left it there. End up getting sand and crap all over my rocks and corals... don't bother cleaning it up.
Also, when they add the new water.... he takes the Ph buffer and put it DIRECTLY IN MY TANK. WHO DOES THIS!!!!!!!!!!!!!!!!!!!!
So AGAIN, more crap floating around in my tank.... chunks of it just laying on my corals which might I add look worse than I have ever seen.
So, then he adds some cleanup crew they brought me, and of course throws them directly into the tank... WITH the store water and WITHOUT allowing me to just acclimate them. Didn't even bother to temp acclimate them at the very least. 45 minutes later and there are already three to four that aren't moving what so ever. Wouldn't doubt it if they are dead or in shock. Hey no big deal right, it was only $75 worth of a clean up crew.
THEN, to add to the mix once they put my lights back on something is off. The lights are making the tank look green?? Something happened to the actinics, before they came in this morning the actinic lights were bright bright blue, now they look like moonlights. Once again, no big deal right? I only bought the lights from them less than three weeks ago. And even the guys here said something didn't look right.... Oh well... and left. Good times.
Soooooooo..... $200 dollars later (which I was expecting about $75 since it's a $100 for two visits a month) my tank looks horrible and I'm afraid that something(s) might die. My freaking ricordea's look like a galaxia now! That's so not right.
If it weren't for the fact that their store caught on fire a month ago, I would joke about arson.... (please note, do not take this comment seriously, I'm trying my best to find some humor and be lighthearted but I really feel like I'm going to throw up right now)
BUT I AM MAD!!!!!!!!!!!!!!!!!!!!!!!!!
I could have saved $200 and done a seriously better job on my own.
I started to pay to have someone come out and service my tank from DNA (yeah.. you DFW'ers know who they are) I figured, they are good, respectable, reputable and can do a better job that I can of keeping it maintained so it's worth the money right?
Wrong
This is only my second service... the first one was great which is what made me decide to do it regularly, this one however....
These guys show up. Clean up the glass, start sucking out water... do a 5gallon water change rather than a 10g which is what I'm being charged for, once they realize that it was only 5g they were like, "oh oops, oh well it's no big deal." Then they go to add some red slime remover (note - my 2 probs with my tank right now is red slime and hair algae, all else is good) Instead of following the directions and adding the red slime remover to a cup of water, letting it desolve and then adding to the tank.... they just throw it in a cup of water and toss it the tank leaving huge chunks of this crap floating in my water. They didn't do anything at all with the hair algae, I mean come on when cleaning out the water they could have gotten some of it, but nah.... Just great.
But wait! It gets better. They start cleaning up the sand, knock over my rock with my newly split anemone (who's already fragile) Don't bother to fix it either, just left it there. End up getting sand and crap all over my rocks and corals... don't bother cleaning it up.
Also, when they add the new water.... he takes the Ph buffer and put it DIRECTLY IN MY TANK. WHO DOES THIS!!!!!!!!!!!!!!!!!!!!
So, then he adds some cleanup crew they brought me, and of course throws them directly into the tank... WITH the store water and WITHOUT allowing me to just acclimate them. Didn't even bother to temp acclimate them at the very least. 45 minutes later and there are already three to four that aren't moving what so ever. Wouldn't doubt it if they are dead or in shock. Hey no big deal right, it was only $75 worth of a clean up crew.
THEN, to add to the mix once they put my lights back on something is off. The lights are making the tank look green?? Something happened to the actinics, before they came in this morning the actinic lights were bright bright blue, now they look like moonlights. Once again, no big deal right? I only bought the lights from them less than three weeks ago. And even the guys here said something didn't look right.... Oh well... and left. Good times.
Soooooooo..... $200 dollars later (which I was expecting about $75 since it's a $100 for two visits a month) my tank looks horrible and I'm afraid that something(s) might die. My freaking ricordea's look like a galaxia now! That's so not right.
If it weren't for the fact that their store caught on fire a month ago, I would joke about arson.... (please note, do not take this comment seriously, I'm trying my best to find some humor and be lighthearted but I really feel like I'm going to throw up right now)
BUT I AM MAD!!!!!!!!!!!!!!!!!!!!!!!!!
I could have saved $200 and done a seriously better job on my own.
