Icecap 660 VHO problem

[ifirefight]

I talked to icecap yesterday,they said that almost certainly it is the ballast. Send it in and they will fix/replace it.

I am waiting for it to be returned,and will post the results.

 

[posiden]

Originally Posted by ifirefight
http:///forum/post/3126648
I talked to icecap yesterday,they said that almost certainly it is the ballast. Send it in and they will fix/replace it.

I am waiting for it to be returned,and will post the results.
Very nice

 

[ifirefight]

Got a package today from icecap...seems they "rebuilt" my ballast free of charge,without having to provide a reciept or anything. Great customer service in my book.

Installed new ballast........ everything works perfectly! It was a faulty ballast all along. Nice to see a company stand behind a product these days. On that note, I have a tunze 6025 that was making noise...contacted them...they said send it in we will look at it....(again,they did not ask for a reciept/proof of purchase BS) Got it back yesterday...brand new replacement no questions asked.

 

[groupergenius]

Originally Posted by ifirefight
http:///forum/post/3132891
Got a package today from icecap...seems they "rebuilt" my ballast free of charge,without having to provide a reciept or anything. Great customer service in my book.

Installed new ballast........ everything works perfectly! It was a faulty ballast all along. Nice to see a company stand behind a product these days. On that note, I have a tunze 6025 that was making noise...contacted them...they said send it in we will look at it....(again,they did not ask for a reciept/proof of purchase BS) Got it back yesterday...brand new replacement no questions asked.

Had the same experience with an Icecap 660...They stand behind their products and are allways there to help us reefheads.