IceCap Service Department hours are from 1:00 PM to 5:00 PM EST, Monday through Friday.
(609) 588-5338 Ext. 25. Service questions may also be e-mailed to
service@icecapinc.com or faxed to (609) 588-5460.
Warranty repairs will be performed free of charge. Non-warranty repairs will be performed at a cost of $65.00. All repairs will be shipped back (free of charge) via UPS Ground. Also, UPS Overnight and 2nd Day Service is available; for rates, call (800) 742-3227 ext. 25.
That is direct from there site. I have had ballast repaired/upgraded by them several times and had no problems. I wouldn't worry too much if I were you. Give them a call and I am sure they can tell you whats up.