Originally Posted by Sinner's Girl
I've order inverts but not fish from here, I like to hand pick my fish. but the local selection sucks so I may get a fish or 2 with my next order.
I've ordered fish many times from this site and the fish are almost always top quality. I've had two incidents...
The first time, I added an Emperor Angel to a system with a Pearlscale Butterfly, both from SWF.com. The Angel died of Velvet 17 days later and the Pearlscale 3 days after that. I explained to SWF.com that the whole tank was stocked with their fish, so the velvet must have come from them. SWF.com replaced both fish. The second Pearlscale is doing great. (Read: use a QT tank...)
The second time, was the replacement Emperor. He came out of the bag FUBAR'd and died within a day. SWF.com replaced this fish as well, but they haven't gotten any more in yet for me to try again.
SO, long story short, I've ordered dozens of fish and they've always been top quality specimens, and in the very rare circumstances when there have been problems, they've made it right, even when they didn't have to.
Now, as for the free items, it is based on how much total money you've spent. I'm working from memory here, so my numbers I may not be completely accurate.
LEVEL 1 (At least 250 Total, and probably at least one prior order)
Little stuff... Scarlet Hermit Crab, Feather Duster, Queen Conch, etc. Think 3-7 dollar value.
LEVEL 2 (At least 500 total)
Little better... Group of 10 bluelegs, Horseshoe Crab, Condi Anemone, Damsel, Cleaner Clam, Decorator crab. Think 7-10 dollar value.
LEVEL 3 (At least 750 Total)
Even more... pajama cardinal, Group of 3 peppermint shrimp, Pygmy Angel, etc. Think 10-18 dollar value.
LEVEL 4 (At least 1000 Total) (Where I am now)
Getting good... Group of 3 pajama cardinals, Yellow Tang, Group of 5 Peppermint Shrimp, Orange Linkia Star, fire shrimp, cleaner shrimp, etc. Think 18-25 dollar value.
The nice thing is that once you spend enough, the free item they give you exceeds the cost of processing and fuel surcharge, so as long as you want what's on the list, you get the equivelant of completely free shipping. I'm at about 1350 right now, so I figure I need to hit 1500. I can't wait to see what level 5 gives me... or maybe I'm maxed out...