LFS From the other side of the counter

I have been pulling in some extra hours at the pet store I work at. With spring break in full swing they needed the help, and a little extra money is always a good thing :). Today I had the most salt water ignorant person come in just about time we’re closing and was looking for something she called a quick cure for a cloudy eye on a black and white heniochus. I asked her if it was pop eye. She said “I don’t know ***** said they had a pill you could drop in the water and it would clear it right up.” I ask here the name of it she said she didn’t know. OK... Well I said there are very few miracle cures for anything. I said “pop eye is usually caused by bad water quality or injury, how long have you had the tank set up?”
She gave me this look and said three weeks. I already knew this was going to go bad, but I had to try I figured. I asked her how many fish do you have in the tank and when did you do your last water change? You ready for this? She said “ they told me I only had to do a water change once a month, and I have in the tank 1 yellow tang , 1 black and white heniochus, 3 damsels and a orbicular batfish and a lawnmower blenny, they said we have room for about 2 or 3 more fish. I ask her how big of tank she had she said a 29 Gallon
. I about fell over:eek:. I said your tank is grossly over stocked, you should never add that many fish to a new tank. You have to do it gradually. If I was you I would return some of those fish, mainly the batfish, yellow tang and the heniochus. She went ballistic on me, she started yelling at me that all I am doing is trying to talk down ***** and make her come to our store so she could spend her money there instead of a Good Pet Store like *****.
Now my mistake with this customer... I laughed. I said M’am... If you think ***** is such a good store you might as well find out the hard way that your tank is heading for serious problems. I think you should go to them and have them give you this one pill cure. But when you learn the hard lesson of crashing your tank and all the fish dieing, feel free to come back and we will help you out. We can give you good advice and even recommend good fish for your tank. But, I can not help someone who is so closed minded and thinks that a place like ***** has any clue of what is going on or even can tell a customer the bare minimum of how to get a salt water tank going. By the way M’am we are locking up and you have a nice night.
I know I shouldn’t have gotten so pissy with her but I couldn’t help it. To have all them fish doomed to such a confined space. I also know that she will not come back since I was so gruff and yes rude. Well I just needed to rant, so it is done. What can I say … SHE REALLY PISSED ME OFF!!!!! :mad: :mad:
 
S

sebae0

Guest
some people are just to stupid to know that you are trying to help, i wouldn't have said it differently either good job. if she wants to waste her time and money so be it. what more could you do, she obviously didn't realize you were only trying to help.
 
OH MY GOD!!!!!
That is what happens when you work retail, because you don't know anything and are only in it for the money. I am being very sarcastic here please understand. I work retail myself and deal with people everyday.
 
You may as well be beating your head against a wall, because talking to someone like that will do the same thing.........give you a major headache, because you actually care.
 
Okay i would say that 99% of petcos help does suck and they dont know a fish tank from the hole in there A@# but One of my good friends is the aquatic specialist at the one by my house and i know that he does give really good advice and does not over sell to people he cares about the little guys to. He is huge fish guy so i had to stand up for him on that part. Petcos prices are alot better then some LFS.......
 

derrikd

Member
they still have local fish stores...i thought that there were only online stores now a days!! just kidding...lol
yea, i work retail also and know how some people are " all ways right"!!
she will find out the hard way.
 

katara

Member
I live in "The Valley" in Southern Cali & as a result I overpay for everything..except my two percs, from *****..and they are the only ones I have ever bought from ANYWHERE that didn't die from brooknyla(sp)...my sfe was bought from them and was very healthy till it suicided itself.Plus one helluva yellow tang that pased on because I was stupid enough to have an anenome.
I've noticed several new signs up announcing Petcos dedication to reliable sw service.I've also noticed "out w/the old & in w/the new" employees.I can't jump on this bandwagon.
 

sting_ray29

Member
I can just see a snotty lady doing something like that... Grrr. Ohh yeah!!! I had an experiance, but it was the other way around. I was comming back home from visiting my brother at college when we stopped at a suberb in wisconson. We went to a little outlet mall place and lucky enough for me there was a pet store with a lot of saltwater fish/ but I was still buying supplies for my tank (this was during the summer). I went in and was looking around when this fat snotty guy asked me if I needed help. I said no thanks and kept on looking around. I then found a spouse for my other canary and was going to buy it, but was going to keep looking around before asking them to put it in a container. I needed some more sand and asked the guy how much it was. He said $20 for 20 Ilbs, which is a fairly good price for what I pay around here. Then the guy asked me what size my tank was, and I said 55 gallons and I was still setting it up. He said what kind of filtration I have and I told him I was going to get a Fluval 404 and a Prizm skimmer off the internet. He flipped! Said that if I was going to order it from the internet and not buy their stuff he said not to ask for advise, accusing me of just going in to ask questions. I was fond of this and smiled a little. I just walked out and thougt "your loss on selling the canary and sand." After a while I thought I should have said something, and still wish I would have said something to the manager- Then I went over to good ole ***** and got some sand and a dead table coral. I said something to one of the people that works their and they said the guy knows a lot about fish and tanks, but is kind if a jerk. That guy was more of a moron, I live hundreds of miles from their, and its like I am going to pay $150 for a fluval 404 when I can get it online for $95? I get my advise on here, and just because its a small business I am not going to loose money to support them!:mad: Only the strong survive. Well, your probably getting sick of reading I just can't stand morons!
 

sting_ray29

Member
ohh yeah- their are some intelegent people at *****, and it seems they arte on a whole different level compared to walmart- when I got some fw fish and the girl put them in sink water- shocking them and then through them in the garbage
 
OMG!! my 2 cents..... I went into ***** lastnight to get crickets for my bearded dragon and dog food... Of coure I had to look at thier fish, well, in the invert tank there was a bi color blennie and 2 manderines with ICH.... So I just HAD to tell them... I should learn to keep my mouth shut........
Well, the guy looked at me, looked at the tank , looked back at me and said " OH.. so you dont want to buy one then'?? I looked back at him and said " well, no but i thought you should know, so you can treat them" and not sell them....Also, they are in with inverts so...I asked how do you treat an invert tank? He said "Its just a few spots,thats not ich, they will be fine, they always look like that"
WHAT!!!!
now thats nice huh???
 

tigerlover

Member
I must have a great ***** because although they still treat the fish wrong after all of my complaints and corrections THEY STOPPED SELLING SWF!!!!
And snakes, don't worry, you did the right thing, though I prob. would have called the dog-catcher to come get her, I guess she'll learn, but at the expense of those poor fishies.
I wonder if there's a law about humane fishie treatment...
Ya know I could prob. find a way to... well, nevermind, I'll try that once I've got a job at a fish store to earn some summer cash.
 

sting_ray29

Member
when you think about it, sw fish are just like a minnow that you put on your hook- so I don't see why it matters if they suffer. just cause they have better colors on them doesn't make them beter, who has the right to say what lifeforms are superior? I think its just caus people think of sw fish as a domestic "family" pet like a cat or dog.
 

melissa v.

Member
REDCORSAIR,STINGRAY29,
don't expect to get many replies to your statements, when you start ringing everyones bell that is flaming you about how you should treat fish etc, and you start bringing up about EATING SEAFOOD, everyone shuts up.
Melissa V.
 

aggie05

Member
If that is the rational you have then you are just plain wrong guys. The reason people treat these fish differently is because a lot of them are still collected from the ocean which is a limited resource, and although lobster and shrimp are also a limited resource, they survive in much greater numbers than our reef fish do.
and the minnow analogy is about the worst one I have ever heard. Minnows are farmed like any other product. There is no relation between a saltwater fish and a minnow when it comes to one getting killed.
 

imo

Member
Anyone who is trying to say that they are treating a SWF that just came out of the ocean and had MILLIONS of gallons to swim in and an infinate ammount of space to swim in are kidding themselves that they are treating a yellow tang humanely by puting it in a 120 verses a 55 gallon tank. Fact is we are continually cramming these fish into tanks that are not anywhere close to their normal habitat size. It just gets to me when someone says, " 55 gallon is to small for a yellow tang but a 120 would be alright". Who's to say the yellow tang is fine in a 120 when they came out of the ocean with infanate amt of space. On the other hand I do suggest trying to keep these SWF in the best environment possible.
 

shels

Member
Snakes
I think you did the right thing, She will be back once she figures out that she is getting bad advice at ***** and her tank crashes. She might avoid getting you advice.;) LOL
Besides if she is so loyal to *****, what was she doing in your LFS? Hmmmm
Shel
 
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