LFS wont give refrund!!

mjlogan

mjlogan

Member
Ok, so i just have to vent about this.
I purchased a skunk cleaner a couple of days ago, brought it home, drip acclimated it for an hour, and put it in my tank. A few hours later, it was dead. I contacted the store and left a message explaining what happened. After two days i got a response. They had the gaul to chastise me, and tell me that i probably just did not acclimate properly. They did however say that i could bring in the shrimp, and some of my water for them to test, and they might give me a new one. I did this, and they tested everything, and everything was where it needed to be, except my Ph, which was at 8.4. While a little high on the scale, not extreme. They said that because my Ph was a little high that they could not give me a new shrimp
are you kidding me, your going to tell me that because my Ph was slightly higher than desired that i killed the shrimp in a matter of a few hours!
I think they just didnt want to have to give me a new shrimp. I will not be going back there, maybe im being a little ridiculous, but i feel like i did everything right, and im being punished.
 
meowzer

meowzer

Moderator
Shrimp are very sensitive to water parameter changes....I had some die for no apparent reason too...BUT I bought them from here....and got credit...
You will find that NOT a lot of LFS give credits...
 
teresaq

teresaq

Active Member
I had that happen with a purple fire fish. All the other fish were fine in the tank. brought the fish home acclimated it correctly and it died within a few hours, they said my ph was to low. about 7.8
This was a few yrs ago
T
 
jdl

jdl

Member
what did they use to measure the PH?
also, it is not a constant value. My ph goes from 7.9 to 8.2 depending on the time of day.
 
mjlogan

mjlogan

Member
I have to admit that i was surprised that they even considered giving a credit, i just felt that the reason for not giving it was a little unfair. Oh and to answer your question JDL, they used the exact same API kit i use at home. I suppose i should just do like the rest of you and chalk it up as that it happens, and move on. Kinda sad though, he was fun to watch while he was acclimating.
 
jdl

jdl

Member
Originally Posted by mjlogan
http:///forum/post/3064640
I have to admit that i was surprised that they even considered giving a credit, i just felt that the reason for not giving it was a little unfair. Oh and to answer your question JDL, they used the exact same API kit i use at home. I suppose i should just do like the rest of you and chalk it up as that it happens, and move on. Kinda sad though, he was fun to watch while he was acclimating.

are you sure he is dead? they do molt and the skeleton looks exactly like the real thing.
not sure how the API test works, but unless they used a calibrated pH monitor, that is a poor excuse.
 
stdreb27

stdreb27

Active Member
Most LFS's aren't going to do much as far as credit or refund on a dead animal. They are just playing the game.
 
alix2.0

alix2.0

Active Member
i dont blame them. i wouldnt give you a refund either. in my opinion, after ownership is transferred, the animal is your responsibility. why should i have to pay for it?
 
uneverno

uneverno

Active Member
Sorry for your loss.
Shrimp are particularly sensitive to water chemistry differentials, however. Far more so than fish or even other invertebrates.
IMHO and IME, 1 hour acclimation time is about 2 hours too little. PH and Salinity are easy to pick on because there are commonly available tests, but a differential in Mg or even B content (just as examples) could've be the factor.
I live on the same municipal water supply and use the same salt mix as my LFS does and we both RO/DI the FW. I still acclimate shrimp for at least 3 hrs.
 
mjlogan

mjlogan

Member
Originally Posted by alix2.0
http:///forum/post/3065655
i dont blame them. i wouldnt give you a refund either. in my opinion, after ownership is transferred, the animal is your responsibility. why should i have to pay for it?
Ok, so not that i am saying that this is what happened to mine, but what if the animal was sick before it was purchased, how is that my fault?
 
meowzer

meowzer

Moderator
Originally Posted by mjlogan
http:///forum/post/3065709
Ok, so not that i am saying that this is what happened to mine, but what if the animal was sick before it was purchased, how is that my fault?
Well if your LFS is going to sell you a sick fish, and you don't know enough to check out such fish...well then it is your fault....
I belive in some sort of refund policy...don't get me wrong, but that scenario you mentioned is on you.
SWF offers a 15day guarantee on their livestock....NO QUESTIONS ASKED....
MOST LFS will not because they really have no clue what you did with that fish or invert between their store and your home....How do they know you didn't put it in a fw tank

Not saying you did...LOL...just making an example
 
uneverno

uneverno

Active Member
If it was sick, it's absolutely not your fault.
Short of Ph.D. level expertise, however, identifying or even observing decapod diseases is impossible, IME. As such, it's not the LFS's fault either.
Having run a store myself, I'd take it up, as privately as possible, with the owner or department manager. If you're a good customer, they should bend the rules for you.
If they don't, all you can do is not go back.
Believe it or not, retailers deal w/ the same issues from wholesalers, but on a much larger scale of loss.
 
alix2.0

alix2.0

Active Member
Originally Posted by mjlogan
http:///forum/post/3065731
There aren't always signs that an animal is sick...
i dont care. all im saying is that the thing died while it was in your posession. why should the LFS have to pay for that? it is their job to sell the animal and make money from it. not to make sure it lives after the sale. most LFS dont offer any guarantee for SW, just for the reasons that they are so delicate and so many people dont know how to care for them.
 
uneverno

uneverno

Active Member
Originally Posted by alix2.0
http:///forum/post/3065745
most LFS dont offer any guarantee for SW, just for the reasons that they are so delicate and so many people dont know how to care for them.
Precisely.
Given what I've seen in the business, it amazes me that online retailers offer guarantees beyond live arrival.
 
mjlogan

mjlogan

Member
You know Alix2.0, Im not sure if your meaning to, but your coming off as very condescending and mean to me. i really feel like there is no need for that tone and it is not appreciated. This is supposed to be a place to come for help, not be belittled.
 
runn3rb3an

runn3rb3an

Active Member
compared to my lfs this is great. If it dies the second after it's bought they say their not responsible.
I think it's understandable considering these fish are very delicate, unless a damsel or something died on the way home.
 
alix2.0

alix2.0

Active Member
welcome to SWF.
sorry if i come off as rude. im not saying that you killed the shrimp or that you dont know how to care for SWF. im just saying that a lot of people dont and for that reason it is often difficult to get a refund. a lot of the time it really isnt your fault, but then im sure you see the kind of problems it causes for a LFS if they give refunds to some customers and not others. however, that being said, if you befriend your LFS and are a good customer, sometimes you can get a lil sumsum from them.
 
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