There is this great little option called "small claims" court, cost maybe $20-$50 to file and have them served with papers. Document everything with photos, get a statement from All-Glass, take photos of tanks they have setup on display in there store (sneak in or send in a friend with a digital camera) Tank photos of the actual problem, provide dimensions and be very specific, judges love it when your detailed. Go for the cost of replacing the stand along with your time off work for filling. This will get their attention. With small claims court, neither side can have an attorney involved, it's just you and them.