sorry for the delays. i finally got my sg up after about 6 hours, my xenia, bubble coral, and frogspawn are the only things that look pretty crappy so far, im surprised how well my clam and shrimp look. anyways i think the reason the heater broke was because it was exposed to air. my sump is acrylic, and im starting to suspect that there is an undetectable crack in there somewhere. i redid all of my plumbing just to be on the safe side. my topoff is diy, with a float swith in the sump which when low, turns on a valve in the basement that brings up water from our fridge water purifier. in is not a ro-di unit, but with the little amount of evaporation, and i have had absolutely no problems with this set up, or for the plumbing and rest of system. im thinking that the skimmer kept draining water perhaps.