Oceanic Biocube Help

[rebelprettyboy]

[hr]
Anyone know the number to tech support or any of it? Need to call about my hood since one of my lights no longer work

 

[yellowmach]

The # is 1-800-255-4527. From my (unfortunately extensive) experience, they only seem to have 1 secretary (who is a biatch) and WILL NOT call back. I spent a week getting one of their two warranty people to talk to me. I had better luck getting the personal e-mail addy for one of the guys from the sec and talking that way. Once you get ahold of them, it is pretty smooth sailing. Good Luck!

 

[rebelprettyboy]

Thanks..
And these are the ppl I need to talk to about the lights not working?

 

[yellowmach]

They are the Technical Assistance / Warranty people... It says to call between 8am and 4pm pst. But they tend to be better at picking up earlier rather than later...

 

[earnit33]

Hey Rebel,That number is for warranty information,but is the only number in paperwork that comes with biocube,but also had this E-mail address I haven't checked it out yet!
customerservice@oceanicsystems.com.

 

[yellowmach]

Originally Posted by earnit33
http:///forum/post/2685833
Hey Rebel,That number is for warranty information,but is the only number in paperwork that comes with biocube,but also had this E-mail address I haven't checked it out yet!
customerservice@oceanicsystems.com.

Nobody ever answered me from that address...

 

[krazy302]

I had a problem with a bio-cube I just purchased one of the leds were not working and the pump had a crack in it. I called today from NJ at about 10:45am and they answered first time transfered me to warrenties and they told me to email them my receipt and what was broken, I had an email returned about 2 hours later saying the items are being shipped out today.