We ordered on a Monday and recieved it on Wednesday. Everything was fine and still going strong other than one out of 5 peppermints we lost and we lost our cleaner shrimp. That was out of 10 blulegs, 10 scarlets, a horseshoe crab, a coral banded shrimp, 10 snails and a pistol shrimp. So in our opinion they are pretty prompt and they send healthy stuff!
Good Luck!