Pet store problem, Tell me if im wrong. Please.

sillynecco

Member
I think its a catch 22, Im a business major and a SWF hobbyist and from my educational perspective, i would say the fish store's primary goal is to make money. If they give you a refund, even though you probably did get the short end of the stick, then they would have to give joe schmo a refund to because he just took his fish and threw him in there when he got home.
Its a shame that you are left high and dry on a $63 fish, but aggregately you should have most of your fish survive from a fish store, sometimes you will see fatalities, but like stated above, its an expensive hobby.
As for the *****, its sad but they probably would rather see you go than keep you as a customer. It sounds harsh but in thier eyes as a business, they are better off selling fish to uninformed people who will probably kill thier fish and come back and get more, just because the people that work there say "its a really complicated science" and attribute the fatalities on the difficulty of the hobby.
And i dont know if im alone here on this one, but this hobby isnt like splitting the atom. To get into this hobby i bought two books, read them twice, talked to people and set up my tank. I have had 10-15 fish since starting, and i had 2 fatalites that were due disease/ poor acclimation and a few others that didnt make it since they were a combonation of slower than the eel and smaller than the size of his mouth.
Seriously, if you can dedicate 10hrs to read a book, you can pretty much learn the fundamentals to get going. Asking questions and having an open mind will take you the rest of the way.
I just found a LFS here in Michigan that i am really happy with. I have a good relationship and when i come there with a question, the owner dosent try to sell me stuff. In fact a few days ago i wanted to buy a fish that was $100 and he refused to sell it to me. He told me with such an expensive purchase, think about it overnight and come back if you are still serious about it. Plus if you generate a repoire with you LFS, they will know that your not an idiot and that if something does die its not because you dont know WTF you are doing. Then maybe they could work with you with store credit or something
Thats how it should be....
 

ricks280

Member
jer,sorry to say but four hours acclamatizing? to me thats a big no .no. i bring my fish home leave them in the bag for 30 minutes and thats it, so that the temperature in the bag regulates with the tank. you can mix some tank water into the bag or drip it in so that the fish will come accustomed to the change in chemistry. this is a myth, since it takes several days for a fish to adjust fully to such differences. a short trip home should not cause a dramatic reduction in temperature. so to me avoid the stress in keeping a fish in a bag for long periods of time and the chances of survival will increse. (j.m.i)
(rick)
 

javatech

Member
Originally Posted by Jer4916
also note my reef has been up for 6 months, water is PERFECT down to having a ro unit attached to the tank, uv attached, and i use only bottled water in the tank.
You have a RO unit AND you use bottled water :thinking: :notsure:
 

puffer32

Active Member
If you have a store you use all the time and have a good relationship with the sales people, they should know you know what you are doing. I have one i use frequently and the manager knows I know as much as he does about SW. So if I lose something from his store, he replaces it! I have dealt with other stores and lost fish and they will not refund my money, maybe if i bought alot from them and knew me by name like the other LFS does, it might be different. I wouldn't buy anything over 20.00 from anyone but my fav store cause i know he will make it good for me if something dies and the others won't. Its always a good idea to shop where a knowledgeable sales person gets to know you well enough to trust your judgement on the care of their livestock. Otherwise, anyone can come in and buy a 100.00 fish and throw it in fresh water then expect a full refund!
 

danedodger

Member
As for the *****, its sad but they probably would rather see you go than keep you as a customer. It sounds harsh but in thier eyes as a business, they are better off selling fish to uninformed people who will probably kill thier fish and come back and get more, just because the people that work there say "its a really complicated science" and attribute the fatalities on the difficulty of the hobby.
Not THIS ***** Aquatics Specialist! I take the time to ask about their tanks, especially how big it is, how long it's been set up, and how many fish they have in it already. If they're trying to overstock or do something ignorant I tell them!
You'd be amazed at how many people want to mix goldfish with tropicals or put several goldfish into a tiny little bowl with no aeration whatsoever or want to overstock! It's not about the money, to me. I figure if I do a good job by the fish and a good job by the customers sales will just naturally increase so by doing a good job I AM doing my part to increase sales. I refuse to knowingly do the wrong thing in order to make a quick sale. A quick sale to me is profit at that moment but almost certainly ruins future sales with that same customer.
Heck just today a lady wanted to buy 4 little 10 cent comet goldfish to put in a little 1/2 gallon bowl for her kid's! I told her straight out that a) goldfish need some form of aeration even if it's just a bubble stone and b) that would be way overstocked. She felt that the kids would lose interest in about a week or so anyway so no big deal, I replied that I couldn't imagine anyone getting any enjoyment out of just watching fish die even for just a week, she got huffy and pushy and said "well they're only 10 cents so I'll just buy more!" I told her "I will NOT sell any fish knowing that it will die" and tried to point her towards a betta instead. She walked out so we not only lost that sale but anything else she might've bought in the future I guess but yanno you win some you lose some. Another lady who basically wanted the same thing in the past ended up buying several of the little 1 gallon kits complete with a little undergravel and everything and a betta for each of her kids instead!!! Bottom line being that I care even about the little bitty cheap as dirt overbred and poorly shipped to the point of too many losses FEEDER fish as much as any other! I'd much rather see to the wellbeing of the fish than make a sale.
 
J

jcrim

Guest
Originally Posted by Jer4916
RO water is botted water
No it's not. But this probably has nothing to do with the fish dying. In my opinion, LFS would lose a lot of money if they offered everyone a warranty because of all the irresponsible hobbyists. It helps to build a relationship with a decent LFS because that way they know if you are doing things correctly and know about your tank. It also helps to deal with someone who has the authority to give you a refund or store credit.
Personally I have bought almost everything from 2 particular stores. They know me and are familiar with my set up. When I've had problems, they have helped me even when it wasn't their fault. For example, I put a fish in my tank that was got pretty beat up. I brought back the fish and got full price in store credit even though the fish was not in perfect condition.
If they know you and still refuse to help, then they are losing business and more than just one fish. I know in my business I call certain price reductions "goodwill" because loyal customers/clients will pay off in the long run.
 

danedodger

Member
Nah just a darn perfectionist who won't rest until I reach zero losses of any fish and 100% happy customers who know even more than me with beautiful tanks without a single loss either. Is that so much to ask????
 
J

jcrim

Guest
Also, always have them feed any fish you buy before bringing it home.
 

ams153

Active Member
i paid 90 bucks for a fish only to have it die randomely 2 days latter and there was nothing wrong the tank had been up for over a year and there was nothing in the tank to have killed the fish.. it was acclimated for 3 hours and it just died i went to get a refund and they told me they were sorry but they dont offer one and i never got anything for the fish kinda dissapointing.. but itll be a while before i ever get one of those fish again thas for sure lol i cant afford to flush 90 bucks down the toilet again
 

jer4916

Active Member
Originally Posted by jcrim
No it's not. But this probably has nothing to do with the fish dying. In my opinion, LFS would lose a lot of money if they offered everyone a warranty because of all the irresponsible hobbyists. It helps to build a relationship with a decent LFS because that way they know if you are doing things correctly and know about your tank. It also helps to deal with someone who has the authority to give you a refund or store credit.
Personally I have bought almost everything from 2 particular stores. They know me and are familiar with my set up. When I've had problems, they have helped me even when it wasn't their fault. For example, I put a fish in my tank that was got pretty beat up. I brought back the fish and got full price in store credit even though the fish was not in perfect condition.
If they know you and still refuse to help, then they are losing business and more than just one fish. I know in my business I call certain price reductions "goodwill" because loyal customers/clients will pay off in the long run.

your a fool, if you go to the store and buy water thats in a bottle in the gallon form, its bottled water. also it comes from our local plant which uses ro/uv and carbon through there water to give out perfectly clean water. so i have no phosphates or any other crap that comes from your tap.
 

jer4916

Active Member
Originally Posted by DaneDodger
Nah just a darn perfectionist who won't rest until I reach zero losses of any fish and 100% happy customers who know even more than me with beautiful tanks without a single loss either. Is that so much to ask????


call me a perfectionist if you will, but i'd rather be that and be treated correctly then be ripped off...sorry im not an idiot who puts saltwater fish in freshwater, or does stupid things with my tank, i buy livestock with thought behind it, making sure i have the proper supplys and tank to house the animal correctly...i know how to handle fish..and that fish was a flake, i have another naso in my tank now and hes doing wonderful. I do believe stores should have to warrent there fish to some extent. Not my concern how much money they do or dont make. several places online offer warrenty's ...even swf.com has a warrenty and they ship them to your houses....your lfs should have the same warrenty...just there way of avoiding giving decent customer support.
~chris
 
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jcrim

Guest
Originally Posted by Jer4916
your a dumba$$, if you go to the store and buy water thats in a bottle in the gallon form, its bottled water. also it comes from our local plant which uses ro/uv and carbon through there water to give out perfectly clean water. so i have no phosphates or any other crap that comes from your tap.
Easy there tuff guy... if you buy RO water and the store happens to put it in a bottle then you're right. But to make a blanket statement that bottled water is RO water is not true. Be a little more clear when you speak or write. By the way, I gave your topic some respect and gave you some legitimate feedback. Did you even read past the first sentence?
 

jer4916

Active Member
also note bottle water that you drink is ro water...they run there water through the same plants.
 
J

jcrim

Guest
Originally Posted by Jer4916
your a fool,
Fool huh? You seem to think $63 is a lot of money yet you didn't watch the fish eat before you bought it. Did you respond to the store the same way you did to my post... no wonder they didn't do anything for you.
BTW, the title of this thread is "... tell me if I'm wrong" but you don't seem to like to hear it. Maybe you should cry in your corn flakes instead of on this thread.
 

ams153

Active Member
Originally Posted by Jer4916
your a fool, if you go to the store and buy water thats in a bottle in the gallon form, its bottled water. also it comes from our local plant which uses ro/uv and carbon through there water to give out perfectly clean water. so i have no phosphates or any other crap that comes from your tap.
yea dude he wasnt trying to be rude.. and you are.. thas not so cool
 

jer4916

Active Member
im not angry about the fish, or the thread, i called you a fool because you said RO water isnt' bottled water....what do you think they get bottled water from ?...the straight tap?
come on...
 
J

jcrim

Guest
Sorry for the delay, my wife had to shave my neck... the joys of manhood. LOL. Don't worry JER, you'll be there one day.
By the way I didn't get involved with this discussion to argue with anyone so let me sum up: JCRIM you are a dumba$$, a fool, a jerk etc. Have a good night.
 
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