Pet store problem, Tell me if im wrong. Please.
- Thread starter jer4916
- Start date
J
jcrim
Guest
Originally Posted by ams153
JCRIM my comment wasnt directed towards you at all just to let ya know lol
I know and I appreciate the support.
JCRIM my comment wasnt directed towards you at all just to let ya know lol
I know and I appreciate the support.
acrylic51
Active Member
Sorry about your loss Jer!!!!!! You said and stated yourself that you've been in the hobby and serious about it, so you should know that this event is part of the hobby and you just deal with it.......I'm not saying it's right, but I've seen knuckles heads buy stuff they shouldn't and don't acclimate and kill it and they want a refund.......Your just a "customer" to them in other words......I don't think you not doing business with them is going to kill them that is why they banned you I guess.....
I know at That Pet Place I bought an Achilles and it's a 1/2 hour drive from the store to my house and as I brought him out of the bag to drip him to the hospital tank I noticed the dang thing was dead.....How could I have killed him and never took him out of the bag.....I immediately called them and they know me quite well, and I took the bag back still sealed and had to take a water sample from my system.......That is their policy on refunds......Needless to say I made the guy pull a sample from their system and low and behold what did we find????? I made a big stink "saying anyones water quality is better than your stores, and you shouldn't even question refunds or exchanges".....They weren't happy, but they never banned me only because it was the truth right in their faces.....Trust me they are a lot bigger than you local stores, and could have really cared less if they lost my business or not, but they knew they were wrong.....
Again we know this is a chance in the hobby, but I'm pretty sure you really don't want to do business again regardless of what they'd have after that ordeal!!!!!!! Chin up and you'll find another beauty!!!!!!!!
I know at That Pet Place I bought an Achilles and it's a 1/2 hour drive from the store to my house and as I brought him out of the bag to drip him to the hospital tank I noticed the dang thing was dead.....How could I have killed him and never took him out of the bag.....I immediately called them and they know me quite well, and I took the bag back still sealed and had to take a water sample from my system.......That is their policy on refunds......Needless to say I made the guy pull a sample from their system and low and behold what did we find????? I made a big stink "saying anyones water quality is better than your stores, and you shouldn't even question refunds or exchanges".....They weren't happy, but they never banned me only because it was the truth right in their faces.....Trust me they are a lot bigger than you local stores, and could have really cared less if they lost my business or not, but they knew they were wrong.....
Again we know this is a chance in the hobby, but I'm pretty sure you really don't want to do business again regardless of what they'd have after that ordeal!!!!!!! Chin up and you'll find another beauty!!!!!!!!
jer4916
Active Member
Originally Posted by ktsdad
After reading this entire post,
I still didn't read if the LFS had posted it's warrenty policy or not.
If the store clearly posted "No Warrenty" then you are wrong.
If the store didn't clearly state their policy, then you have a case to argue with.
the store had no written warrenties, just a verbal one when you bought the fish every now and then....i did take the claim to my cc..they gave me my $$ back...so the store took the hit.... im not shopping there anymore...there customer service is horrible...they treat there customers like dirt...i only went there because it was close to my house. Other then that....im just happy i got my $$ back.... they're just upset because they had to finally treat a customer with respect... i know several people now because of this post in my city that share similar problems with the lfs
~chris
After reading this entire post,
I still didn't read if the LFS had posted it's warrenty policy or not.
If the store clearly posted "No Warrenty" then you are wrong.
If the store didn't clearly state their policy, then you have a case to argue with.
the store had no written warrenties, just a verbal one when you bought the fish every now and then....i did take the claim to my cc..they gave me my $$ back...so the store took the hit.... im not shopping there anymore...there customer service is horrible...they treat there customers like dirt...i only went there because it was close to my house. Other then that....im just happy i got my $$ back.... they're just upset because they had to finally treat a customer with respect... i know several people now because of this post in my city that share similar problems with the lfs
~chris
mbrands
Member
Originally Posted by Jer4916
i spoke to my 2 other pet stores in town and they stated clearly even though they dont have a warrenty they would have replaced or worked with me on another fish.
Of course they're going to say that. They want you to start shopping there.
YOU were wrong if you knew that there was no guarantee and then used your credit card company to refute the charges. No guarantee means just that. Perhaps other customers who have done transactions like yours have caused that store to raise their prices for other customers.
i spoke to my 2 other pet stores in town and they stated clearly even though they dont have a warrenty they would have replaced or worked with me on another fish.
Of course they're going to say that. They want you to start shopping there.
YOU were wrong if you knew that there was no guarantee and then used your credit card company to refute the charges. No guarantee means just that. Perhaps other customers who have done transactions like yours have caused that store to raise their prices for other customers.
jer4916
Active Member
Originally Posted by mbrands
Of course they're going to say that. They want you to start shopping there.
YOU were wrong if you knew that there was no guarantee and then used your credit card company to refute the charges. No guarantee means just that. Perhaps other customers who have done transactions like yours have caused that store to raise their prices for other customers.
There prices are not my problem, them selling me a fish that is sick is my problem. i believe they should cover it..and so they had to...they were forced to.
i shopped there because i saw a fish i liked, i had studied and wanted for my tank..the fish appeared healthy in the store...got home...not so healthy.
Of course they're going to say that. They want you to start shopping there.
YOU were wrong if you knew that there was no guarantee and then used your credit card company to refute the charges. No guarantee means just that. Perhaps other customers who have done transactions like yours have caused that store to raise their prices for other customers.
There prices are not my problem, them selling me a fish that is sick is my problem. i believe they should cover it..and so they had to...they were forced to.
i shopped there because i saw a fish i liked, i had studied and wanted for my tank..the fish appeared healthy in the store...got home...not so healthy.
ams153
Active Member
so it appeared healthy.. you bought it and something happened and it no longer looked healthy.. seems like you either made a bad choice and got a sick fish or you did something to get it sick whether you know it or not imo its your fault.. fish stores dont make enough money as it is i still go to the store tat wouldnt replace my fish b/c they sell good quality fish for the most part and are VERY knowledgeable.. its good to keep these fish stores in business.. my oppinion your at fault
jer4916
Active Member
Originally Posted by ams153
so it appeared healthy.. you bought it and something happened and it no longer looked healthy.. seems like you either made a bad choice and got a sick fish or you did something to get it sick whether you know it or not imo its your fault.. fish stores dont make enough money as it is i still go to the store tat wouldnt replace my fish b/c they sell good quality fish for the most part and are VERY knowledgeable.. its good to keep these fish stores in business.. my oppinion your at fault
Let me get this straight, If you walked bought a fish, from a store that you've spent over $1500 in the past 7 months....and you lost it..due to there issues...your telling me you would still blame yourself and not expect them to refund part of your money or work with you on another fish? ...YEAAAAAH right...you'd be upset to.
my fault or not..its a bad fish store..and i wont go back.
so it appeared healthy.. you bought it and something happened and it no longer looked healthy.. seems like you either made a bad choice and got a sick fish or you did something to get it sick whether you know it or not imo its your fault.. fish stores dont make enough money as it is i still go to the store tat wouldnt replace my fish b/c they sell good quality fish for the most part and are VERY knowledgeable.. its good to keep these fish stores in business.. my oppinion your at fault
Let me get this straight, If you walked bought a fish, from a store that you've spent over $1500 in the past 7 months....and you lost it..due to there issues...your telling me you would still blame yourself and not expect them to refund part of your money or work with you on another fish? ...YEAAAAAH right...you'd be upset to.
my fault or not..its a bad fish store..and i wont go back.
ams153
Active Member
Originally Posted by Jer4916
Let me get this straight, If you walked bought a fish, from a store that you've spent over $1500 in the past 7 months....and you lost it..due to there issues...your telling me you would still blame yourself and not expect them to refund part of your money or work with you on another fish? ...YEAAAAAH right...you'd be upset to.
my fault or not..its a bad fish store..and i wont go back.
you said you were only buying from there b/c it was somewhere by you..now you have the right to be mad.. but to get your money back for something that you bought and died in your possesion.. how can they prove it wasnt your fault they cant.. its just as unfair to them for you to do that again you asked for oppinions and thats mine
Let me get this straight, If you walked bought a fish, from a store that you've spent over $1500 in the past 7 months....and you lost it..due to there issues...your telling me you would still blame yourself and not expect them to refund part of your money or work with you on another fish? ...YEAAAAAH right...you'd be upset to.
my fault or not..its a bad fish store..and i wont go back.
you said you were only buying from there b/c it was somewhere by you..now you have the right to be mad.. but to get your money back for something that you bought and died in your possesion.. how can they prove it wasnt your fault they cant.. its just as unfair to them for you to do that again you asked for oppinions and thats mine
unleashed
Active Member
Even though you felt the LFS was wrong for not garenteing the stock for more than 24 hrs .most do have at least 24 hr time frame.4 days is a bit eccesive to ask for IMO the max I have found for any type of health garentee is 48 hrs and thats pushing it a bit to most LFS.some species come with none at all and its purchase at your own risk.It realy is part of this hobby I am sorry for your loss and I can relate it does happen to the best of us at one time or another and we learn to cut our losses when we have to.I have been using the same LFS in a nearby town for the last 3 1/2 yrs I only buy my fish from this store alone so I do get discounted on a few items such as livestock and corals.nothing huge but every bit counts in this hobby.about a month ago I purchased a majestic foxface that had a deformed tail this fish was in the LFS for well over 2 months due to its deformaties this fish for its size normally sells for 90 bucks I got it for 70.fish seemed to be in very good health and i had seen it every week for its 2 months in the store all seamed safe.well after they bagged it up we talked to the owner a while then drove home placed the bag into the tank o adjust temp I added 1/2 cup of water to start acclimation.5 min later went to add another 1/2 cup the fish was dead.I checked the water all levels were good .nitrates and all perfect I caled my LFS they credited me my full amount which was very nice of them.the next week I purchased a baby bamboo shark .this shark lasted 2 days.no refund no instore credit I had to cut my losses.a few weeks later I purchased a group of lyretailed anthias's 5 to be exact 1 male 4 females each died 1 by 1 for 5 days after purchase no known cause thes fish cost me 100.00 for the 5 .no refund no credit they all made it more than 24 hrs.sometimes they give abreak other times they don't remember these stores have already paid for these fish before you did.and they only get a 48 hr life garentee on some species not all of them from their suppliers.when times are good for them they can be more generous ,but when times are slower for them they have to pay too.but as we all know wasting money is part of the hobby lol..
ps my cat jumped into my aggressive tank once and landed on my puffer lol fish was fine the cat was wet lmao.dont think she enjoyed licking all hat sw off too much either
just to clarify I had 5 tanks up at this time minimum size of 75 gal
ps my cat jumped into my aggressive tank once and landed on my puffer lol fish was fine the cat was wet lmao.dont think she enjoyed licking all hat sw off too much either
the monkey
Member
wow - such childish behavior in this thread... crazy.
1st - the meat: You were wrong to issue the chargeback through your credit card. If the LFS policy is to not refund on SW fish - then that's their policy. You deal with it by telling the store that you will be spending your money elsewhere - and potentially mention that policy to the other stores and/or local fishclub.
2nd - The sidedish: Not all bottled water is RO water. A lot of it is "spring" or "mineral" water that is fed from a natural source. Granted, a lot of commercial type bottled waters, IE: aquafina, etc - is nothing more than RO. Your statement that you use bottled water and have an RO unit attached to your tank was confusing. Followed that up with the statement that you use bottled water for your tank, and RO water for waterchanges is confusing also.
With that said, and the overall tone of your subsequent posts - I'm inclined to think that the fish probably did die because of your mistakes... Just a hunch.
1st - the meat: You were wrong to issue the chargeback through your credit card. If the LFS policy is to not refund on SW fish - then that's their policy. You deal with it by telling the store that you will be spending your money elsewhere - and potentially mention that policy to the other stores and/or local fishclub.
2nd - The sidedish: Not all bottled water is RO water. A lot of it is "spring" or "mineral" water that is fed from a natural source. Granted, a lot of commercial type bottled waters, IE: aquafina, etc - is nothing more than RO. Your statement that you use bottled water and have an RO unit attached to your tank was confusing. Followed that up with the statement that you use bottled water for your tank, and RO water for waterchanges is confusing also.
With that said, and the overall tone of your subsequent posts - I'm inclined to think that the fish probably did die because of your mistakes... Just a hunch.
1journeyman
Active Member
Wow..
Couple of things:
Jer, you've got to watch your tone, especially when you have the "I love Christ" title under your name.
Were you wrong? That depends... did you know of there policy? If you knew that they would not take a fish back after 4 days then technically you "stole" the fish.
Lastly, QT your fish... always QT your fish...
Couple of things:
Jer, you've got to watch your tone, especially when you have the "I love Christ" title under your name.
Were you wrong? That depends... did you know of there policy? If you knew that they would not take a fish back after 4 days then technically you "stole" the fish.
Lastly, QT your fish... always QT your fish...
hedonic
Member
Originally Posted by crzyfshygy
There needs to be a "new age" in SWF purchases. I hate to say it but it needs to happen. These LFS need to work this out with there vendors. They would see more business that way. :
This thread is great. All the drama you need to make life interesting. I have to ask about this though, what do you mean by 'new age'? and how would LFS work this out with vendors?
Places like ***** and Pet Smart have this ability, they place ALL the liability for faulty products on the vendor. It is the only way the agree with contracts on what they will carry/what they wont. LFS don't have this ability. LFS go through middlemen that house goods and distribute them, they have far less control on the quality of the products they offer, all the more reason to shop at places with a discerning taste (and no dead corals or fish with ICH).
With Fish it is all on YOU. Its the difference between a durable good, and livestock, you can't hold the store liable even if the no warranty policy was not posted, because it is a consumer's responsibility to be warry, espcially when it comes to saltwater fish. Maybe it was a bad store, excersize your right and dont buy there.
There needs to be a "new age" in SWF purchases. I hate to say it but it needs to happen. These LFS need to work this out with there vendors. They would see more business that way. :
This thread is great. All the drama you need to make life interesting. I have to ask about this though, what do you mean by 'new age'? and how would LFS work this out with vendors?
Places like ***** and Pet Smart have this ability, they place ALL the liability for faulty products on the vendor. It is the only way the agree with contracts on what they will carry/what they wont. LFS don't have this ability. LFS go through middlemen that house goods and distribute them, they have far less control on the quality of the products they offer, all the more reason to shop at places with a discerning taste (and no dead corals or fish with ICH).
With Fish it is all on YOU. Its the difference between a durable good, and livestock, you can't hold the store liable even if the no warranty policy was not posted, because it is a consumer's responsibility to be warry, espcially when it comes to saltwater fish. Maybe it was a bad store, excersize your right and dont buy there.
danedodger
Member
Places like ***** and Pet Smart have this ability, they place ALL the liability for faulty products on the vendor.
I don't and if the other Petcos are following proper procedure they don't either. On products we do a refund to the customer with a receipt or store credit/exchange without then send the product back to the vendor for only a very small amount of credit. We take a big loss on these things! On live fish if one dies the very day we receive it we mark it off for full credit from the vendor, the day after receiving mark it off for a very tiny percentage of the credit back from the vendor, and any day after that the store takes the full loss. For customers with live fish freshwater fish are fully guaranteed for 15 days and even though the store policy is no guarantee on saltwater fish I still do 100% refund, credit, or exchange on a case by case basis based on my own best judgement of the situation. The vendors themselves actually take very very little liability when you evaluate the whole system.
I don't and if the other Petcos are following proper procedure they don't either. On products we do a refund to the customer with a receipt or store credit/exchange without then send the product back to the vendor for only a very small amount of credit. We take a big loss on these things! On live fish if one dies the very day we receive it we mark it off for full credit from the vendor, the day after receiving mark it off for a very tiny percentage of the credit back from the vendor, and any day after that the store takes the full loss. For customers with live fish freshwater fish are fully guaranteed for 15 days and even though the store policy is no guarantee on saltwater fish I still do 100% refund, credit, or exchange on a case by case basis based on my own best judgement of the situation. The vendors themselves actually take very very little liability when you evaluate the whole system.
acrylic51
Active Member
Originally Posted by revjaxson
Blah, Blah, Blah, holy crap!! I can't believe this thread goes on and on.......................................................................................................
Leave it alone already.
Thank you
Then why are you reading it!!!!!!!! :scared:
Blah, Blah, Blah, holy crap!! I can't believe this thread goes on and on.......................................................................................................
Leave it alone already.
Thank you
Then why are you reading it!!!!!!!! :scared: