babyjeep21
New Member
So, my fiance and I went to Uncle Bill's in Greenwood tonight (like we do multiple times every week) and this time it was honestly very disappointing. We were gonna stock up on saltwater, add new LR to one of our tanks and buy a new reef testing kit. Also, when we go in, you never know what kind of frag/s we may decide to pick up for my biocube. There was only one other couple in the fish room and 2 guys working. People started showing up after we did and they were being helped first. We're regulars, they know us, and we're usually not in a hurry but we waited for nearly 45 minutes and never received any service. We grabbed our test kit and headed to the cash register.
Once there, there were 3 people standing around talking and one girl working the register. So of course, it took awhile to get out. I let the manager who was working know how I felt and she offered to go get the things we needed, but I declined. I don't believe that we should have to complain just to get adequate service when we're planning to make over a hundred dollar purchase.
We are in this place so often, we know the people by name and they know us. It's just frustrating when you spend thousands of dollars in a place and are a returning customer and can't even get someone to help you. We may go back to peruse, but I think we're going to be taking our business elsewhere.
Once there, there were 3 people standing around talking and one girl working the register. So of course, it took awhile to get out. I let the manager who was working know how I felt and she offered to go get the things we needed, but I declined. I don't believe that we should have to complain just to get adequate service when we're planning to make over a hundred dollar purchase.
We are in this place so often, we know the people by name and they know us. It's just frustrating when you spend thousands of dollars in a place and are a returning customer and can't even get someone to help you. We may go back to peruse, but I think we're going to be taking our business elsewhere.