Originally Posted by
Hefner413
Was SWF good about their guarantee?
And did they not include cool packs? well... I guess at 115 - no cool pack could fix that...
Yes, SWF did give me a refund and were quick with the response.
As far as the cool packs, there was one small cool pack but it was hot. When it said "overnight" delivery I just assumed it would be in the morning. After all, when I have received items from FedEx before I usually received them before 10am, and this was "live" fish so it just made sense they would come in the morning. But I didn't get it until 4pm. I checked on-line and my fish were put on the delivery truck at 8am. I'm sure the driver had to stop for lunch or break, so those poor fish were inside that hot truck during the hottest time of the year and day. Believe it or not one of the fish did survive, but she had hardly any color in her. However she is beautiful and healthy today. I did write an email asking SWF to consider sending fish/corals to "hot" states with "morning delivery" as a must. It's not fair to the poor fish and those of us who do live in hotter states are out of luck until the weather cools.