SWF sent wrong items

plumbjohn

Member
Just got my order from SWF.com They sent me 2 firefish gobys instead of 2 fireshrimp. Can anyone tell me what to do. It is 345 pst and there email is only open till 200 est. The fish wold be fine but they are cheaper than the shrimp. thanks for the quick response. John
 

knots

Member
Does it say fireshrimp on your receipt when you first ordered? If it does sounds like they have a problem. I'm sure they will make it right. Good luck and let us know.
 

plumbjohn

Member
Yea it says fireshrimp on my order. This is the first time this has ever happened so I am still a satisfied customer as I have ordered quite a few times and been happy.:) I just hope that the gobys will be ok with my other criiters. Can anyone tell me if this will be ok. I have 2 cleaner shrimp, 1 coral banded, 1 naso tang, 1 purple tang, 3 true perc clowns, 1 Lyre tail anthias, 1 Pink square anthias, various hermit crabs and snails and 2 brittle stars. Tank is 135 gals. Thanks:D
 

taz_12777

Member
Plumbjohn, according to a compatible chart I have it says they will get along with what you have. They are peaceful fish that are reef compatible and are carnivores if you did not know. Which color did you get by the way.
 

bdhough

Active Member
Charts are online or check your LFS.
Firefish should be fine with what you have. Wouldn't "buy" anymore fish for your tank though :)
 

plumbjohn

Member
nope those were the last ones. Just added the purple tang today and he is last. Although I wanted 2 more fire red shrimp. Taz the firefish are the red and white ones. As soon as they got in the tank they looked around and hightailed it to the LR. Guess I'll have to wait and see them tomarrow. Hopefully SWF will see the error of there ways and sesnd the shrimp free of charge :rolleyes: :confused: Have a nice night and I will let eveyone know what happens.
 

jobob

Member
i order from swf.com and a couple fish died. so they said that they will either A. send me new fish but i have to pay for shipping. B. wait till i order again and they will put it in for free. so i have 3 fish coming to me. and my tank is full now so i have no room for them? but they messed up so maybe they will send u new ones for free. and keep the old ones. it will cost more to ship them back, then what their worth.
 

chingchong

Member
I had a problem like yours. They gave me a coupon for what i needed. So on your next purchase you can apply that and it will take them off your bill, granted that you will order from them again.
I have order all my coral from here ... very happy with them.
Hope this helps.
 

plumbjohn

Member
Well heres the latest from SWF. They said that they screwed up and wanted to know the best day to accept a delivery is as they will send my shrimp asap. They also said that I can keep the Fire goby's free of charge.:joy: :) :yes: Thanks for all the replys and thanks to SWF for quick response in fixing this situation. I will keep on rocking with them as my 135 is stocked but I'm on the hunt for bigger and badder.:happy:
 

plumbjohn

Member
Just to let everyone know, SWF sent my shrimp and i have them acclimating right now:joy: I am very happy with the way they handled this and in such a timely manner. Have a good one every one and may your fish relieve themselves in crystal clear water:happy:
 

blemmy_guy

Active Member

Originally posted by plumbjohn
Well heres the latest from SWF. They said that they screwed up and wanted to know the best day to accept a delivery is as they will send my shrimp asap. They also said that I can keep the Fire goby's free of charge.:joy: :) :yes: Thanks for all the replys and thanks to SWF for quick response in fixing this situation. I will keep on rocking with them as my 135 is stocked but I'm on the hunt for bigger and badder.:happy:

they did the same for me one time, thats why i keep ordering from them, there very good to buiseness with.
todd
 

saltn00b

Active Member
. I have 2 cleaner shrimp, 1 coral banded, 1 naso tang, 1 purple tang, 3 true perc clowns, 1 Lyre tail anthias, 1 Pink square anthias, various hermit crabs and snails and 2 brittle stars.
umm i thought that you should only have 2 clowns at a time cause the third will be ousted. yours get along? i was also told that i couldnt have brittle stars cause they eat invertibrates. yours hasnt eaten the cleaner shrimp , the CB or the hermits??:confused:
sorry to be off topic a bit.
 

plumbjohn

Member
I got all 3 at the same time. Two were in same tank at LFS. When they went roaming one of the pair started to hang out with the third. They picked on the loner a little but they all thre hang out in feather dusters together. As far as the brittle they haven't caused any probs as they came in a cleaner crew bought from this site. As a matter of fact they had a baby( I think) and it is doing well also I did see one grab a dead crab and eat him though, kept me from having to reach into the tank.
 

saltn00b

Active Member
awww lol
yea a turbo died on me last night and my arrow crab is munching on him as we speak. and one of those micro hermits (name?) is already half inside his shell inspecting it for a new real estate venture
 
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