verizon customers

deejeff442

Active Member
get this ,my brother in law died two months ago.my sister in law went to verizon to shut off his cell phone the other day.verizon is going to charge $200 for an early cancellation fee plus the two last months of use(in this case lack of use)debbie explained he died.they said they will bill his estate.un fricken believable.so i guess brad now has bad credit in the after life.
 

reefraff

Active Member
Not like I was ever going to go back to Verizon but this is a story I will be telling. What a bunch of jerks.
 

scottnlisa

Member
Did you show Verizon proof that he has passed away like the death certificate? I bet customers in the pass have used the excuse to get out of there contract? Did you talk to a supervisor?
 

lovethesea

Active Member
hmmm......wrong... My mom passed away in December and I had no problem. I did provide a death cert. so they knew that I really wanted that number closed/shut down. If that doesn't work, and it should, start the emails and news. I know she is under stress and all, but someone should step in and help her be the "beeactch" if you know what I mean. Those contracts don't contain laguage that state "even in death you and your family are accountable for your billings until your contract runs out. Because technically I can cancel my credit card, and walk away. If anyone questions my credit rating "ding" I can show them all of the emails, calls etc showing the death, and it will go away. Verizon is a loser either way it works out.
 

meowzer

Moderator
Yeah.....do what Love the sea said.....
I know nothing about Verizon, but that would really be unbelieveable.....
 

reefraff

Active Member
Just from a public relations standpoint it isn't worth trying to collect. I know when my mom died the trust people told my sister not to pay off her credit card but did pay off the balance of the flooring. Not really sure what the difference in the debts were but none of the CC companies raised a stink.
 
S

saxman

Guest
IME with Verizon, i NEVER get decent service in the Verizon stores, but when i call their cust. service, i have never gotten bad results. they have even taken things off my bill that they shouldn't have had to just for my trouble.
 

mrdc

Active Member
I have nothing bad to say about verizon unless I actually have to go to the store to get something done. They are SOOOOOO slow.
Anyway, you have a story that the news would love. I would contact them.
Also, did you mean sister or sister in law? I figured sister since you mentioned brother in law. Does your family tree branch?
Just fooling ...
 

beaslbob

Well-Known Member
I think this is commonly called fustration of purpose. Verizon will have to give you back the last 2 months. If they get unreasonable, all that would mean is the estate's judgement against verizon would be more.
 

deejeff442

Active Member
lol mrdc ,it is my sister in law so i call brad my brother in law .kinda like uncle that isnt really.he was a great guy miss him already.i actually found out that it was brads brother that went there not debbie.i will try to see what happens.they didnt ask for a death certificate just said they would bill his estate.
 

aw2x3

Active Member
I work for AT&T and our stipulations are the same as Verizon.
She'll most likely have to provide a death certificate. Take it to a store and immediately ask to speak to a manager.
Said manager will call customer service for her and cancel the line.
I just had to cancel a line, this week, for a customer who's mother had passed away. Customer service kept asking her why she was canceling, if she knew of anyone else that could take over the line, etc. The lady broke down, as her mom had just died a few days before. I got on the line, chewed the customer service rep a new one and told him to cancel the line or I was going to report him.
 

deejeff442

Active Member
at&t huh.funny i just bought our credit reports monday just to see whats on there and my wife has a collection for $34 on it.as far as we remember we never had at&t for anything.what could even be $34 .maybe home phone but still too cheap.who the hell goes to collections for only $34?now we have to figure out how to get it off of there.
 

bionicarm

Active Member
Originally Posted by deejeff442
http:///forum/post/3281485
at&t huh.funny i just bought our credit reports monday just to see whats on there and my wife has a collection for $34 on it.as far as we remember we never had at&t for anything.what could even be $34 .maybe home phone but still too cheap.who the hell goes to collections for only $34?now we have to figure out how to get it off of there.
Have you ever had service with AT&T? This sounds exactly like a bill I had from them about 7 years ago. I had cell service with them, and when my contract expired, I canceled my service and went to Verizon. I called and spoke to a rep THREE times to insure they were charging my bank account for my last bill, and they told me "Yes". Same as you, I ran a credit report about a couple years later, and I see this "Credit WriteOff" for $47 from AT&T. I called them and ask what the charge was for. They said, "You didn't pay your final monthly bill for your cell service". I told them how I contacted their billing office to insure I was paid up, and they said, "We can't do electronic billing on the last payment. We have to send you a hard-copy in the mail, and you have to either mail in the payment, or go to an AT&T store and pay it there." Apparently, their 'hard copy' mailer looked exactly like the envelopes for their stupid promotional material, so I never opened it up. I asked them how I could resolve the hit on my credit, and they said, "We've already written the $47 off of our books since the charge is over a year old. You can't pay it, and there's nothing more we can do." So essentially the 'credit hit' was stuck on my report with nothing I could do about it. When I refinanced my house a year later, all I did was explained what the charge was for, and the bank pretty much said, "OK. As long as there's a viable excuse and answer, we'll ignore it." Whether a bank would do that today....
 
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