What is the nicest thing your LFS has ever done for you?

[fishpoor]

I have been an exclusive customer of a great LFS for well over a year now, however, I just purchased 9 fish from SWF.com and then realized that I didn't get the extra food and when I called my LFS they seemed upset that I bought fish from someone else. I actually felt the need to apologize.
Well...
This morning one of my heaters broke and my temp. sunk to 72 degrees! I added the heater from my QT and my kids freshwater but I couldn't get it to go up! I lost my Cardinal this afternoon. I freaked out and ran to Fish World (LFS) I had been in there only a couple of times looking around! After explaining my situation he went to the wall grabbed two brand new large heaters off the wall and handed them to me. I explained that I had bought fish off of SWF.com and that they would be at my house this evening. He then gave me 4 bottles of these vitamins for me to try out. When I asked him how much I owed him he said for me to just use the heaters and bring them back in a couple days. I told him that I would need one anyway and he told me that if I did I could settle up with him when I returned the other heater! This man did not know my name or have my number or anything! How awesome is that! He will be my new LFS for life! Anyone else have a LFS like that!!

 

[alexmir]

The one i visit alot gave me some stuff for free and discounts when i went in and bought all my starter equipment. Also they let me borrow buckets for RO water all the time. Their really nice there, always offering to help up a new filter i bought and always testing my water and giving free advice!

 

[waterlogged]

Does anyone else have a LFS like that?
We have 5 stores in town that sale saltwater fish. 4 of them have bad service. 1 is ok.

 

[sign guy]

my LFS is the best he sells me fish 1$ over wholesell pluss yesterday I had the day off prom work so he asked me to run up with to his wholeseller and check it out. 10000 sqft of fish

ppluss he has just kinda been a good friend sence I had it out with the other lfs in town

 

[parker171]

my LFS was out of Fiji LR so they gave me some for free about 5lbs out of his tank. now i buy alot more stuff there, I think they do that so you will want to keep coming back and buying stuff, it works tho : p

 

[azfishgal]

I have probably dropped $2,000 at my lfs and they know it. So every time I go in I always get a discount.

If only more stores would learn that great customer service will always bring more business back to them. Seems like your lfs has that lesson down very well.

 

[bjoe23]

My LFS give me so much good info i think that is nice. They helped me with my SW tank and all my other pet problems. They some times give me a discont and i they gave me a free gerbil! But the Petcos are another story, the people who work there no nothing about pets and just work there to get money.

 

[98lude]

one the workers at my LFS "accidentally" drops extra stuff in the box when i buy live rock... does that count? i got my brain coral, a mushroom rock, and couple pounds of live rock "accidentally"

 

[reefkprz]

I met the woman I am going to marry at an LFS...... not really anything to do with the LFS but where else would a nut like me meet the woman of my dreams.

 

[reefkprz]

oh as a side note when they went out of bussiness i got ALL of their leftover live rock for free. yes free.

 

[m0nk]

I have 2 LFS, one of which was awesome until it was sold and the new owner doesn't know squat. The other one is That Fish Place, and apparently they have a few marine biologists running the fish rooms who seem to do a pretty good job of training their employees on both fresh and salt -water fish. I've asked a couple "trick" questions, just to test them, and they always know the correct answers (and some of them are tough), so I feel comfortable with the answers if I ask real questions. As far as nice, I wouldn't say they could do nice things other than know their stuff, since it's just a huge place and they can't really be "nice" in the way your guy was, but good/knowledgeable customer service is enough for me.

 

[grumpygils]

My LFSs have cut me lots of deals, but the best is one in North Raleigh off US 1 (shouldn't say name). Owner has given me a 1/3 hp chiller that needed just a little tweeking, free little giant pump, 50% off corals, numerous little parts ect... Granted I have spent a lot with them though. Another shop in Garner has also given some great deals on corals.
Mc

 

[grumpygils]

Originally Posted by reefkprZ
oh as a side note when they went out of bussiness i got ALL of their leftover live rock for free. yes free.
Make us feel bad, how much rock?
Mc

 

[npage]

Three free 250w MH bulbs!

I had a bulb burn out on me early. I asked if he had one in stock and he hands me three and say "No charge". Apparently he ordered a bulk load of off brand bulbs from China for his own use and wasn't happy because the color temperature fluctuated too much between bulbs.
I offered him whatever it would be to cover his costs, but he said no.

 

[psu]

Fish Poor the guy your refering to is Joe---he is truely unbelievable. He does those kinds of acts day in and day out----to bad there's not more people out there like him

[hr]
were just very lucky.