doodle1800
Active Member
New LFS in Plainfield, Illinois. Grand opening supposed to be last saturday(Sept 24).... I know there are two sides of the story - here's mine.
2 weeks before opening a brand new store in my area, one that I've been waiting for for 10 years, I walk up to the store and ask to talk to the owner. The guy outside says - sure - he's inside. I walk in and introduce myself as a customer. There are 2 other workers in store. I state how I'm looking forward to his opening and explain to him I'll need a 90 gal overflow tank with stand and glass top in a few weeks, because I'm moving and have to transfer all from an inwall to a stand tank and I'm upgrading. He's says no problem, gives me prices and asks to have 3 days in advance to get them in.
2 weeks later - last friday night, I walk in. Store is due to open saturday I find out. I walk in - door was open. There's a bit of mess in middle of floor, under construction still. I walk in and some 20 year old walks up and says "what can I do for yah?". I ask to see the owner. He say "I am the owner". I said - "ok - where's the owner?". I have a smile on my face because I figure he's joking around. He walks up to me and forces me (forcefully nudging) to the door and points to it, stating they aren't open yet. I turn red in the face, fist clenched. I tell him that I spoke to the owner and he gave me prices and I need to order my tank and stand.
He says - "that was my brother, and I'm an owner too". I show him the prices - outside the store and he says - write your phone number on there. I was boiling. I said "no". I'll wait to see your brother, who was on his way. He says to me "I remember you, you came in here 2 weeks ago and walked right past me and showed no respect". (I didn't know he was owner's brother". ) I was like - wow - this guy is something else. There's a marble missing somewhere.
I left for a minute, came back and he talked normal to me. I stood there waiting for 5 more minutes and left - they lost my business.
They come from the city of Chicago to the suburbs and treat there customers like this? I was ready to spend $600 right there! I would think the LFS's anywhere would be bending over backwards to get business with our economy.
Now I'm at a loss for what to do. I ordered my tank from another place - Aquatica in Tinley Park, but this place is a mile from me, very close. I'd like to do business in there at some point..
2 weeks before opening a brand new store in my area, one that I've been waiting for for 10 years, I walk up to the store and ask to talk to the owner. The guy outside says - sure - he's inside. I walk in and introduce myself as a customer. There are 2 other workers in store. I state how I'm looking forward to his opening and explain to him I'll need a 90 gal overflow tank with stand and glass top in a few weeks, because I'm moving and have to transfer all from an inwall to a stand tank and I'm upgrading. He's says no problem, gives me prices and asks to have 3 days in advance to get them in.
2 weeks later - last friday night, I walk in. Store is due to open saturday I find out. I walk in - door was open. There's a bit of mess in middle of floor, under construction still. I walk in and some 20 year old walks up and says "what can I do for yah?". I ask to see the owner. He say "I am the owner". I said - "ok - where's the owner?". I have a smile on my face because I figure he's joking around. He walks up to me and forces me (forcefully nudging) to the door and points to it, stating they aren't open yet. I turn red in the face, fist clenched. I tell him that I spoke to the owner and he gave me prices and I need to order my tank and stand.
He says - "that was my brother, and I'm an owner too". I show him the prices - outside the store and he says - write your phone number on there. I was boiling. I said "no". I'll wait to see your brother, who was on his way. He says to me "I remember you, you came in here 2 weeks ago and walked right past me and showed no respect". (I didn't know he was owner's brother". ) I was like - wow - this guy is something else. There's a marble missing somewhere.
I left for a minute, came back and he talked normal to me. I stood there waiting for 5 more minutes and left - they lost my business.
They come from the city of Chicago to the suburbs and treat there customers like this? I was ready to spend $600 right there! I would think the LFS's anywhere would be bending over backwards to get business with our economy.
Now I'm at a loss for what to do. I ordered my tank from another place - Aquatica in Tinley Park, but this place is a mile from me, very close. I'd like to do business in there at some point..
