Ok, so I waste all my time typing this huge complaint with paypal here is what I said.
I have a saltwater fish tank and I ordered five lbs of live rock rubble and fifteen lbs in two big chunks I paid $2.50 a lb for a total of 20 lbs. Just in case you do not know what makes it live and what live rock is here is some information for you. What makes it live are the many forms of micro and macroscopic marine life that live on and inside of it. The rock itself is only made up of the calcium carbonate skeletons of long dead corals, or other calcareous organisms. The purpose of the live rock is that it becomes the main biological nitrification base or biological filter of a saltwater aquarium, while at the same time enhances the look of the aquarium and provides shelter for the inhabitants. So, on 2-25-06 the rock arrived, and I opened the package and the live rock was totally dry and smelled rotten... not quite like the ocean, which is how it’s supposed to smell. When it smells rotten then you know that it has die off on it. The proper way to ship live rock is bagged (usually with multiple bags while soaked paper wrapped around it to keep the moisture in) It was shipped in a box which had a smaller box inside which was totally destroyed in transit so it bounced all around and I had probably a lb or more in crumbs which had broken off the rock, and because it broke out the bag it arrived like I said dry which killed all the marine life that was on it. I then emailed Gary to try to work this out and at first he seemed willing to cooperate. I was referred to Gary by a buddy of mine Brian who ordered from him and didn’t have a problem, so I rec’d a discounted price of $2.50 since that was what Brian paid. After rec’ing an email from Gary thinking he was going to work this out he then decided that he didn’t make money on the deal so he wasn’t going to compensate me for the garbage that I rec’d and is now saying that it was $2.50 a lb for the rubble only not the large pieces but he completed the sale at that price and sent me large pieces so I should still be compensated in my eyes, so I am hoping that you guys can help me out with this situation I have gotten myself into.
and so I finish hit submit and heres what I get in response from PayPal.
Thank you for filing a buyer complaint.
Unfortunately, this complaint has been closed because it does not meet PayPal's complaint policy guidelines. However, your complaint has been noted in the record of the PayPal member whom you reported.
We encourage you to continue to work directly with your seller, as we have found that many misunderstandings reach amicable solutions through communication.
To learn more about PayPal's complaint policy guidelines, please go to the 'Help' link of the PayPal website and click on the Protection Policies category link.
