Computer experts - I need some serious help!

lion_crazz

Active Member
Two days ago, my computer was working without any problems. I did not use it yesterday and when I tried to turn it on today, it loaded to the HP screen wherein a box came up that said:
"winlogon.exe - bad image"
"The application or DLL C:Windowssystem32shsvcs.dll is not a valid windows image. Please check this against your installation diskette."

And then the same box appears but instead of winlogon.exe "lsass.exe - bad image"
appears with the same message.
Following this, it loads to the HP page where it will sit and do nothing.
Please, someone help me! I tried running it in safe mode and the same boxes appear and it will not even load in safe mod.
I do not have the start-up disks for Windows XP either.
Please, please help me, as I am logged on through a friend's PC. I can access SWF.com through my phone, so I will check back for any updates to this thread. Thank you so much!
 

spiderwoman

Active Member
Here are instructions for that problem... you will need the Win XP disks.
There is a way to fix this without reinstalling windows or losing your data. You will need your xp installation disk for this. Follow these steps
Enter The Recovery Console
The safest, surest way to resolve problems such as "Missing or corrupt HAL.DLL," "Invalid Boot.Ini," or "Windows could not start..." is to boot the PC from an XP Setup CD and use the pristine, uncorrupted files and tools there to effect repairs. The one catch is that if your setup CD is significantly older than your current Windows version, you may have file compatibility problems. For example, you can hit snags if you use an original or SP1 XP Setup CD to try to repair an XP SP2 installation. You'll get a message to the effect that the version you're trying to upgrade is newer than the version on the CD.
The solution here is to use a "slipstreamed" setup CD, which adds the newer files to your original setup CD. This kind of updated setup CD can be used on just about any XP installation. It's a good idea to have an up-to-date, slipstreamed setup CD available in any case, as it simplifies all future installs and CD-based repairs. (lots of information on google if you search for how to slipstream a cd)
Once you have a startup CD with the same version of system files as the PC you're working on, configure your PC to boot from CD if it isn't already set up that way. (You may need to enter the BIOS setup tool to configure the PC to boot from the CD.)
Start your PC with the XP Setup CD in the drive. When you see the "Press any key to boot from CD..." prompt, do so and let the CD-based boot process begin.
When the Recovery Console option is offered ("Press R to start the Recovery Console"), do so. You may be asked which Windows installation to enter, in which case type the number of the Windows installation you wish to work on (usually "1").
When prompted, enter the Administrator's password for that Windows installation.
At the command prompt, type "Bootcfg /Rebuild" (without the quotes) and hit enter. Windows will then scan the hard drive, looking for valid Windows installs and startup information.
The exact verbiage will depend on your setup, but after a few moments you'll see a prompt that says something like:
Total Identified Windows Installs: 1
[1] C:Windows
Add Installation To Boot List?
Assuming the information you see is correct, enter "Y" for yes, and Bootcfg will start the process of rebuilding the boot list to include the indicated Windows installation. Along the way, it will repair most "Missing or corrupt HAL.DLL," "Invalid Boot.Ini," "Windows could not start...," and similar errors.
After a moment, you'll be asked to "Enter Load Identifier." This is the name of the operating system that will appear in boot menus. For consistency with the standard nomenclature used by Microsoft, enter "Microsoft Windows XP Professional" or "Microsoft Windows XP Home Edition" without the quotes and hit enter.
Next you'll be asked to "Enter OS Load Options." For normal installations, enter "/Fastdetect" (without the quotes) and hit enter.
In most cases, that's all it will take. You can type "Exit" to leave the Recovery Console and reboot the PC, which should then start normally.
 
T

tizzo

Guest
WOW!! Look how long THAT list is. But seriously, as I saw "windows" I knew what the problem was. Unfortunately not to many know how to fix it..
Alls I know is...
Thank God we have Spiderwoman!
And more importantly...
Thank God I have a MAC!!!
 

lion_crazz

Active Member
Thanks so much Spiderwoman!
Do you know of any way I can get replacement XP disks? Do you think if I called HP (my computer's manufacturer) they would give me replacement disks??
 

bionicarm

Active Member
Most of the major computer manufacturers don't provide actual Windows XP CD's with their product. They usually supply a Restore or Recovery CD that you would use to reinstall the OS and any applications that were included when you bought the PC. Unfortunately, this CD doesn't provide you with a way to recover any of your data, or any other apps you installed after you got your PC operational. You could contact HP, but I seriously doubt they will send you a full version of Windows XP. Do you know which version you have? There is Home and Professional. Not all the system files are the same between the two versions. You may be able to find someone you know that has an actual Windows XP CD. The other problem you'll have with the procedure Spiderwomen provided, is you have to know what your Administrator password is in order to go through the complete Recovery Mode. Most people don't even know there is an Administrator account, much less what the password is. If you have it, you're one of the few people I know who does.
If you have all your installation CD's from all the apps you have installed on your PC, and you just want to recover your data, you may want to just go and buy one of the various Disk Repair/Data Recovery programs from Best Buy, Frys, CompUSA, or whatever computer store is near you. You run it, and it can get access to your hard drive via a DOS command. You can then copy any data you want to save onto a CD/RW or drive attached to your USB port. After you get all the data you want off your hard drive, you blow away the installation using the Recovery CD HP provided you when you bought the system. If you don't have that CD, you can probably order it from HP. Good luck with either solution you try to use. Iv'e been in yours shoes several times before in the past. That's why I now know the Administrator password on every system I own or maintain.
 

rabbit_72

Member
How long have you had your computer? I had mine less than a year when the hard drive died. I had a similar problem as you and ended up having to install a new hard drive, provided from Gateway, and I had my recovery disks, but I lost all stored data. I believe Gateway was going to sell me back up disks, so HP may have them yet too. But keep in mind, HP went to Vistas and may not have XP recovery disks.
Good luck! And sorry that your puter died!I have lost 3 computers. And please keep in mind if anything I said has been helpful to please send me a hoagie! LOL
 

fats71

Active Member
HijackThis >? nm you can not get in...
I would download the file and overwrite the one on your drive. That particular file is for US Keyboard information. The file can be downloaded from here :
http://www.dll-files.com/dllindex/dll-files.shtml?kbdus
Download the file to a floppy or burn to a CD from another machine. Boot into safe mode if you have to, copy the file over that way. Else when the screen is blank, hit CTRL + ALT + DEL - which brings up the Task Manager. Under File - go to New Task (Run..) - type explorer.exe
That should launch explorer and let you view the GUI.
You can try Safe Mode with Command Prompt - this will load CMD.EXE instead of Explorer.exe
Hit F8 when the computer boots, choose that from the same menu you selected Safe Mode from before. It will say Safe Mode with Command Prompt as a menu option
If this does not work do as previously stated
take the hard drive out, slave it to another machine and copy the file that way.
or Create a BartPE CD then boot from that. Once booted into the Bart GUI you can use the file management utility to copy the file from floppy to wherever you need to copy it to.
These are a few more options. let us know..
I might be rambling a bit as its late and im tired.
Ask a friend to borrow their disk if none of the spolutions work and if that fails let me know and I might be able to send you something via FTP/
 

fats71

Active Member
If you slave it you can run a reg scan and fix the issues as well with it most likely.
Your hd might be taking a dump or it could be a sata cable or whatever your using as weell. try the slave thing and ghosting things over to a new hd. Try a buddies hd in your machine if none of the fixes work above.
bah I dunno if im making senssse anymore bed time now.
 

bionicarm

Active Member
Nice catch Fats. Didn't think of the slave idea. My concern is he got the first error on the keyboard file, then another error on lssas. Sounds like it's having a hard time reading the drive. I'd defintely try to slave the drive on another PC, and see if you can even read anything on it. If you can open the case, try listening to the drive as it's spinning up. See if you can hear any clicking noises or 'clunks' while it's trying to start. If you do, the hard drive may have just gone south...
 

spiderwoman

Active Member
By far the easiest way is getting your hands on the startup disks and doing that. No extra knowledge is needed for that. You could also take your computer to BestBuy and have the GeekSquad do it for you or could ask them if they'd let you have a copy. I've never used them but they should be all over the place.
 

cowfishrule

Active Member
most xp machines partition the hd and keep the setup files on D:
if you can f8 it to the command prompt, you should be able to access D:, then maybe recovery it from there.
just a thought.
 

shogun323

Active Member
HP usually has a recovery partition like Cowfish mentioned. It can be invoked by pushing F11 during bootup.
 

nuro

Member
Originally Posted by shogun323
http:///forum/post/2599625
HP usually has a recovery partition like Cowfish mentioned. It can be invoked by pushing F11 during bootup.
not if the HD is goign bad :)
ive always thought those recovery partitions were a waste of space
 

spiderwoman

Active Member
If your HD is going bad, then you don't want to keep trying to reboot your system. Every time you try, a few sectors may be corrupted and things just get worse. In that case your best bet is buying a new HD, have a specialist try to move all your data from the existing HD to the new one.
 

drex

Member
always back important things up on cd's , thumbdrives, anything at all. their is only 2 kinds of hard drives, ones that went bad, and ones that will. it always happens, so be prepared
 

cowfishrule

Active Member
there is a great maxtor (i think) ext hd that has an auto back up feature.
every nite, at a certain time, it can wake up, back up your hd, and go back to sleep.
awesome in my mind. but it does nothing to help crazz right now.
dood. buy a new drive, and then send this one for recovery.
 

rabbit_72

Member
Originally Posted by SpiderWoman
http:///forum/post/2599667
If your HD is going bad, then you don't want to keep trying to reboot your system. Every time you try, a few sectors may be corrupted and things just get worse. In that case your best bet is buying a new HD, have a specialist try to move all your data from the existing HD to the new one.
I think that is what happened to one of my hard drives. Eventually it was so bad, I got the black screen of death! And if the HD is bad then recovery disks are not gonna help. Now I back everything up... you never know when it will happen. 3 times for me.
 

shogun323

Active Member
Originally Posted by nuro
http:///forum/post/2599656
not if the HD is goign bad :)
Correct. But who is saying the HD is going bad? It is certainly a possibility, but before assuming that, you want to rule out the possiblility it being a couple corrupt system files.
 

cowfishrule

Active Member
i agree.
get in, back everything up, just incase it happens... for good.
try to access the hd recovery partition, like i said.
 
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