FedEx Has RUINED My Holiday!

kevin34

kevin34

Active Member
Heres the story. I ordered a tiger jawfish this weekend along with an ORA frag and a foxface for a friend. I ordered them last friday, they would ship out monday, and arrive today. Well today came, they were supposed to be here by 3. 3 came and no fish. 4...5....6.... called fedex. they said they were running behind schedule and were still on the road. So I thought Oh ok at least they will still get here today. 7 o clock still nothing. 7:30. come inside and check the tracking info. DELAY BEYOND OUR CONTROL!!!
they never even left the fedex building! So now they have to survive another night in 20 degree weather (they better be inside and not waiting on a truck outside). Im sure the ORA acro is already dead and the fish will need a miracle. I love jawfish too and I was so exciting to finally get one.
now i just have to sit back and wait and see what comes in the mail tomorrow. live fish or blocks of ice...
 
spiderwoman

spiderwoman

Active Member
Sorry to hear you're having problems with your shipment.
Unfortunately most online stores warn about this time of year for any deliveries that would need to go through the FexEx hub in Memphis. If your shipment is not insured, I'm not sure they will have to pay for the damages. They will just say it's force majour :(
 
t316

t316

Active Member
I was just thinking about Spidey as I was reading the op....She had a big mix up awhile back with a shipper...
 
kevin34

kevin34

Active Member
Originally Posted by SpiderWoman
http:///forum/post/2886495
Sorry to hear you're having problems with your shipment.
Unfortunately most online stores warn about this time of year for any deliveries that would need to go through the FexEx hub in Memphis. If your shipment is not insured, I'm not sure they will have to pay for the damages. They will just say it's force majour :(
i was thinking that too so i read the site's policies and they said nothing about not being responsible for shipping errors. got it from another site
 
kjr_trig

kjr_trig

Active Member
Bummer....That's why the online dealer that I use closes for a few weeks during the holidays, they just found too many issues with getting livestock overnighted.
 
spiderwoman

spiderwoman

Active Member
Originally Posted by Kevin34
http:///forum/post/2886502
i was thinking that too so i read the site's policies and they said nothing about not being responsible for shipping errors. got it from
They are good to deal with. They most likely will submit a claim with the shipper and replace your order. I've never had to argue with them on anything.
 
kevin34

kevin34

Active Member
Originally Posted by SpiderWoman
http:///forum/post/2886507
They are good to deal with. They most likely will submit a claim with the shipper and replace your order. I've never had to argue with them on anything.
neither have i. i agree they are great
 
kevin34

kevin34

Active Member
just got an email from them and if the fish are dead they will refund the money. I still lost a lot of respect for fedex today though haha
 
stdreb27

stdreb27

Active Member
depending on how much you spend fedex does insure everything up to 100 bucks included in the shipping costs. Plus with the overnight delay. You can typically talk them into refunding shipping.
 
sepulatian

sepulatian

Moderator
Originally Posted by Kevin34
http:///forum/post/2886517
just got an email from them and if the fish are dead they will refund the money. I still lost a lot of respect for fedex today though haha
It is a few days before Christmas. Have some empathy. They can only ship so much stuff at a time.
 
reefraff

reefraff

Active Member
Fed ex will not pay for loss of live stock. The store has to eat it and as far as I know all of them will. This was beyond your control.
As far as it not being Fedwrex fault why are the accepting more deliveries if they are too busy ro keep up with what they already have?
 
kevin34

kevin34

Active Member
i know its right before christmas and all but its not like it was standard ground shipping. overnight should be delivered overnight. but the store said they will refund the order if the fish are dead (which they probably are. its 26 degrees out) so its all good.
 
U

usirchchris

Guest
That really stinks, but I agree with Sep. I hardly think it is fed ex's fault. It is the holidays. If you have 10 trucks, but enough packages to fill 30 there is not a whole lot you can do with that scenario. Shipping from A to B is not the only step in the process of shipping packages. Sorting, warehouses, one spot to the next. It's more complicated I think than it initially appears. I think you have every right to be upset with the situation, but don't think you should be mad at fed ex. JMO. Happy Holidays
 
kevin34

kevin34

Active Member
delay wasnt weather related. Package came this morning. fedex guy simply said he couldnt get to our side of town. it only takes 10 minutes to get from one side to the other. jawfish and foxface are holding on for dear life. acro is dead
 
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